Operations Analyst

Ascend Technologies

. Quality-check won opportunities and quotes in Salesforce against signed agreements .

Posted 11/6/2026full-timeRemote • United StatesJunior💰 $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in billing, revenue operations, and contract administration, with strong analytical skills in Excel for data management and financial analysis. Proficient in Salesforce and ServiceNow for managing contracts and ensuring accurate invoicing.

Highest-signal resume keywords

Billing ManagementContract AdministrationAdvanced Excel SkillsSalesforce ExperienceServiceNow Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingRevenue OperationsContract AdministrationData AnalysisExcelSalesforceServiceNowFinancial ReportingProject ManagementQA Processes

Soft Skills

Attention to DetailClear CommunicationAdaptabilityTraining and OnboardingCollaboration

Tools & Technologies

SalesforceServiceNowExcel

Industry Keywords

Contract ManagementRevenue RecognitionExpense ProcessingData Discrepancy InvestigationService Operations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Quality-check won opportunities and quotes in Salesforce against signed agreements
Partner with Sales to resolve discrepancies before deals are finalized
Set up and validate contracts, rate cards, and billing data in ServiceNow against Salesforce
Activate and maintain contracts, amendments, renewals, and cancellations in Salesforce
Set up projects and communicate with the Project Management team
Manage contracts and billing for ServiceNow contracts, projects, and other services through expense line review and processing
Meet monthly billing cutoffs so invoices are accurate and on time
Identify and investigate data discrepancies between systems and recommend fixes
Provide Ascend Finance with detailed financial information, context, and analysis regarding contract structure, onboarding timelines, customer churn, project statuses, change orders, hourly usage trends, and monthly recurring revenue changes
Communicate with adjacent departments regarding Service Operations
Train and onboard new Service Operations hires
Help build and improve QA checklists, training guides, and team processes
Document key process flows and relevant system changes
Partner with IT and business teams to execute efficiency-improving system changes
Create and maintain service offerings and SKUs for new products and services
Perform other responsibilities assigned by management

Requirements

What you’ll need

1-2 years in billing, revenue operations, contract administration, sales operations, or account management
Strong attention to detail, with a habit of checking work against source documents
Advanced Excel skills, including lookups, pivot tables, and comparing large data sets
Clear written communication, and comfort sending work back to colleagues
Comfort in a changing environment where processes are still being built
Finance, ServiceNow, and Salesforce experience is a plus
Must be able to sit, stand, and bend for the duration of shift
Occasional lifting up to 50 lbs
Driving to the work site to meet with client(s)

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Retirement savings options
Flexible time off (FTO)
Professional development opportunities