Clinical Systems Specialist

Ascendis Pharma

. Act as the first point of contact for system or user-driven issues reported by end-users of clinical IT systems .

Posted 10/14/2026full-timePrinceton • New Jersey • United StatesMid-LevelSenior💰 $150,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting clinical IT systems, with a strong focus on user engagement, issue resolution, and collaboration within cross-functional teams. Proficient in GxP regulated environments and skilled in identifying user requirements to enhance system efficiency.

Highest-signal resume keywords

GxP Regulated IT SystemsSaaS User SupportUser Requirements DocumentationAgile MethodologiesClinical IT Systems Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical IT Systems SupportUser Requirements IdentificationHands-On ConfigurationDocumentation SkillsIssue Pattern Analysis

Soft Skills

Cross-Cultural CommunicationSelf-Driven InitiativeAdaptability to ChangeUser-Centric MindsetCollaboration

Tools & Technologies

Ticketing SystemsSaaS PlatformsAgile Tools

Industry Keywords

PharmaceuticalBiotechnologyClinical TrialsGxP Compliance

About the role

Key responsibilities & impact

Act as the first point of contact for system or user-driven issues reported by end-users of clinical IT systems
Collaborate with clinical-domain product teams to provide short-term error solutions and identify long-term root-cause fixes
Guide users and help interpret training materials so end-users can use systems efficiently according to Global IT and business processes
Proactively engage key users to identify usage patterns that may cause future issues or require system changes
Create structure and overview of issues and issue patterns to provide insights for clinical product teams, domain leadership, and business leadership
Support clinical trial staff with their use of clinical systems
Collaborate with cross-functional, global teams
Report to the People Leader in Global IT and the Clinical Domain Lead from a functional perspective

Requirements

What you’ll need

Relevant academic degree – minimum a bachelor’s degree
3+ years of experience from a related role in a pharmaceutical, biotechnology or related environment, preferably in an IT support or configurator role
Experience working within GxP regulated IT systems and tools in an admin context
Hands-on experience with supporting users in SaaS systems
Experience with identifying and documenting user requirements and delivering to those requirements in a team setting
Experience working in an agile setting and thriving in a continuous improvement environment
Experience with hands-on configurations and related documentation in IT systems is a plus
Ability to work across cultures and adapt to changing priorities
Comfort interacting with all types of users through in-person interactions and a ticketing system
Technical and user-centric mindset
Self-driven approach and ability to seek opportunities for improvement and take initiative
All applications must be submitted in English

Benefits

Comp & perks

Discretionary annual bonus or incentive compensation plan eligibility
Discretionary stock-based long-term incentives
Paid time off
Comprehensive benefits package
401(k) plan with company match
Medical, dental, and vision plans
Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
Company-provided short and long-term disability benefits
Pet Insurance
Legal Insurance
Employee Assistance Program
Employee Discounts
Professional Development
Health Saving Account (HSA)
Flexible Spending Accounts
Various incentive compensation plans
Accident, Critical Illness, and Hospital Indemnity Insurance
Mental Health resources
Paid leave benefits for new parents