Consumer Experience Insights Director

Ascension

. Lead end-to-end consumer research initiatives to uncover key patient needs, preferences and care experience friction points .

Posted 11/5/2026full-timeRemote • Missouri • United StatesLead💰 $136,876 - $257,648 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading consumer research initiatives and analyzing patient feedback to drive actionable improvements in healthcare experiences. Proven ability to mentor teams and bridge strategic vision with human-centered advocacy.

Highest-signal resume keywords

Consumer Insights ResearchCustomer Experience ManagementPeople LeadershipData AnalysisStrategic Presentation Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer ResearchData AnalysisPatient Feedback TrackingCare Experience ImprovementTeam Mentoring

Soft Skills

EmpathyCross-Functional CollaborationLeadershipCommunication

Industry Keywords

Patient JourneyHealthcare EngagementClinical EngagementTrust BuildingActionable Insights

About the role

Key responsibilities & impact

Lead end-to-end consumer research initiatives to uncover key patient needs, preferences and care experience friction points
Track and analyze patient feedback and satisfaction metrics to turn complex data into clear, actionable care improvements across all departments
Guide cross-functional teams in designing seamless patient journeys that build trust, elevate satisfaction and improve clinical engagement
Transform patient insights into clear strategic presentations that help healthcare leaders make compassionate, data-driven decisions
Mentor a dedicated team
Champion empathy across key touchpoints
Bridge executive vision with human-centered advocacy

Requirements

What you’ll need

High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management
At least 10 years of progressive experience in consumer insights and/or customer experience management
Minimum of two years of direct people leadership experience managing, mentoring and developing team members
Proven track record conducting consumer insights research and tracking
Master's Degree preferred
No required licensure, certification, or registration

Benefits

Comp & perks

Eligible for an annual bonus incentive
Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
Employer-matched 403(b)
Planning and hardship resources
Disability and life insurance
Pro-rated paid time off (PTO) and holidays
Ascension-paid tuition (Vocare)
Tuition reimbursement
Ongoing professional development and online learning
Employee Assistance Program
Counseling and peer support
Spiritual care and stress management resources
Parental leave
Adoption assistance and family benefits
Optional legal and pet insurance
Transportation savings