Manager, Consumer Insights and Experience

Ascension

. Oversee day-to-day consumer experience research, continuous listening programs, and cross-functional data integration .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,593 - $149,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consumer experience research, data integration, and actionable insights to enhance patient care. Proven ability to lead teams and leverage advanced analytics tools for operational performance.

Highest-signal resume keywords

Consumer Insights ResearchData ModelingData VisualizationLeadership ExperienceAdvanced Analytics Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data IntegrationText AnalysisJourney AnalysisFriction Point IdentificationSentiment Analysis

Soft Skills

MentoringCollaboration

Tools & Technologies

AI ToolsAnalytics Tools

Industry Keywords

Consumer ExperiencePatient CareOperational PerformanceContinuous Listening Programs

About the role

Key responsibilities & impact

Oversee day-to-day consumer experience research, continuous listening programs, and cross-functional data integration
Conduct driver, journey, and text analyses to pinpoint friction points and sentiment drivers across patients, consumers, and caregivers
Manage and mentor insights analysts to ensure technical rigor and strengthen capabilities in data modeling, visualization, and reporting
Partner with clinical and operational teams to convert consumer insights into actionable improvements in patient care and processes
Leverage AI and advanced analytics tools to deliver executive-level reporting and accelerate operational performance initiatives

Requirements

What you’ll need

High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required
5+ years of combined experience in Agency and Client research
3+ years of leadership experience preferred
Experience leading Customer / Consumer insights research or measurement programs
Required credentials: None

Benefits

Comp & perks

Eligible for an annual bonus incentive
Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
Employer-matched 403(b)
Planning and hardship resources
Disability and life insurance
Pro-rated paid time off (PTO) and holidays
Ascension-paid tuition (Vocare)
Tuition reimbursement
Ongoing professional development and online learning
Employee Assistance Program
Counseling and peer support
Spiritual care and stress management resources
Parental leave
Adoption assistance and family benefits
Optional legal and pet insurance
Transportation savings