Office Operations Assistant

Ascension

. Serve as the first point of contact for patients at multiple Employer Based Clinics .

Posted 11/10/2026full-timeRemote • United StatesJunior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage high call volumes while providing excellent patient service. Proficient in documenting interactions accurately in electronic medical records to support clinic operations.

Highest-signal resume keywords

High School Diploma EquivalencyProfessional Licensure/CertificationHigh Volume Call ManagementEffective Communication with Clinical TeamElectronic Medical Record Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationPatient InteractionProfessionalism

Tools & Technologies

Electronic Medical Record

Industry Keywords

Employer Based ClinicsPatient ExperienceAppointment InstructionsOffice ProceduresMedical Office Information

About the role

Key responsibilities & impact

Serve as the first point of contact for patients at multiple Employer Based Clinics
Work independently, managing a high volume of calls while maintaining strong communication with a multi-location clinical team
Answer incoming calls promptly and professionally, creating a welcoming and positive patient experience
Make outgoing calls to patients to deliver appointment instructions, preparation requirements, and other relevant information
Respond to routine patient questions regarding employer clinic services, appointment availability, office procedures, and general medical office information
Communicate effectively with clinic staff to support smooth daily operations
Document staff and patient interactions accurately in the electronic medical record

Requirements

What you’ll need

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
Required professional licensure/certification can be used in lieu of education or experience, if applicable
Ability to manage a high volume of calls
Strong communication with a multi-location clinical team
Ability to answer incoming and make outgoing patient calls professionally
Ability to respond to routine patient questions regarding clinic services, appointments, office procedures, and general medical office information
Ability to document staff and patient interactions accurately in the electronic medical record

Benefits

Comp & perks

Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
Employer-matched 403(b), planning and hardship resources, disability and life insurance
Pro-rated paid time off (PTO) and holidays
Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Parental leave, adoption assistance and family benefits
Optional legal and pet insurance, transportation savings and more