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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in health care operations and service recovery, with a strong focus on regulatory compliance and conflict resolution. Proven ability to analyze processes and build collaborative relationships to drive continuous improvement in consumer experience.
Highest-signal resume keywords
Health Care Operations ExperienceService Recovery ManagementRegulatory Compliance KnowledgeLeadership ExperienceConflict Resolution Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process AnalysisTechnology AnalysisGap AnalysisTrend Analysis
Soft Skills
CollaborationCoachingRelationship Building
Industry Keywords
Consumer ExperienceStrategic Integration
About the role
Key responsibilities & impact- Collaborate with CX Onsite Team leaders to identify program opportunities
- Analyze people, process and technology processes and barriers and recommend actions based on gaps, trends and needs
- Build collaborative relationships within the discipline to support strategic objectives and move work forward
- Provide programmatic leadership for continuous improvement of CX Onsite team priorities
- Manage the national Service Recovery process and serve as a subject matter expert for market CX teams and leaders, including regulatory requirements
- Demonstrate and coach others on exceptional conflict resolution skills when addressing dissatisfied consumers in alignment with standards
Requirements
What you’ll need- High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required
- 3 years of leadership or management experience preferred
- 3-5 years of experience in health care operations, strategic integration or consumer experience preferred
- Knowledge of regulatory requirements related to service recovery
- Exceptional conflict resolution skills
- Ability to analyze people, process and technology processes, barriers, gaps, trends and needs
Benefits
Comp & perks- Eligible for an annual bonus incentive
- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Employer-matched 403(b), planning and hardship resources, disability and life insurance
- Pro-rated paid time off (PTO) and holidays
- Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Parental leave, adoption assistance and family benefits
- Optional legal and pet insurance, transportation savings and more
- Remote work with up to 10% travel