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Ascension

Senior Director, CVO Operations

Ascension

. Leads the strategic direction, data governance, platform optimization, and service delivery frameworks for ACVS .

Posted 11/5/2026full-timeRemote • Missouri • United StatesSenior💰 $114,267 - $259,004 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in credentialing management and operational leadership, with a focus on optimizing service delivery and stakeholder engagement. Proficient in implementing advanced technologies such as AI and automation to enhance credentialing processes and compliance with industry standards.

Highest-signal resume keywords
Credentialing Management Software ExpertiseLeadership/Management ExperienceCertified Provider Credentialing Specialist (CPCS)Change Management SkillsNCQA CVO Certification Standards Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Credentialing OperationsData GovernanceService Level Agreement (SLA) PerformanceOperational Structures DevelopmentProcess ImprovementWorkflow AutomationData ExtractionAI ImplementationMachine Learning (ML)Natural Language Processing (NLP)
Soft Skills
Effective CommunicationStakeholder EngagementTeam LeadershipAccountabilityProblem Solving
Tools & Technologies
VerityStreamEchoCactusMSOWEnterprise Automation Tools
Certifications & Qualifications
Certified Provider Credentialing Specialist (CPCS)Certified Professional Medical Services Management (CPMSM)
Industry Keywords
CredentialingMedical Staff Offices (MSOs)Integrated Delivery Network (IDN)NCQATJC Medical Staff Standards

Tech Stack

Tools & technologies
RPA

About the role

Key responsibilities & impact
  • Leads the strategic direction, data governance, platform optimization, and service delivery frameworks for ACVS
  • Develops operational structures and governance models with health system stakeholders interfacing with the CVO
  • Drives accountability and service level agreement (SLA) performance
  • Provides leadership and develops structure with key stakeholders interfacing with the CVO
  • Develops a team of account managers to serve as liaisons between stakeholders and CVO operations teams
  • Leads optimization of the credentialing system to modernize service delivery for providers and stakeholders
  • Partners with CVO to improve processes, stakeholder experience, and turnaround times
  • Manages strategic relationships with market Medical Staff Offices (MSOs)
  • Acts as an executive escalation point and subject matter expert regarding credentialing standards, operational bottlenecks, and service enhancements
  • Leads continuous optimization and modernization of the enterprise credentialing platform
  • Architects and implements an operating model integrating AI, Machine Learning (ML), Natural Language Processing (NLP), and Robotic Process Automation (RPA)
  • Automates primary source verifications, data extraction, and workflow routing
  • Evaluates credentialing technology stacks and vendor solutions

Requirements

What you’ll need
  • High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management
  • 5+ years of director level experience
  • Strongly demonstrates effective change management skills
  • 8+ years of experience in credentialing
  • Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) via the National Association Medical Staff Services (NAMSS)
  • Demonstrated experience leading centralized credentialing operations within a large system, multi-regional, or integrated delivery network (IDN)
  • Expertise in credentialing management software (e.g., VerityStream/Echo/Cactus, MSOW) and enterprise automation tools
  • Deep knowledge of NCQA CVO certification standards and TJC medical staff standards

Benefits

Comp & perks
  • Eligible for an annual bonus incentive
  • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
  • Employer-matched 403(b)
  • Planning and hardship resources
  • Disability and life insurance
  • Pro-rated paid time off (PTO) and holidays
  • Ascension-paid tuition (Vocare)
  • Tuition reimbursement
  • Ongoing professional development and online learning
  • Employee Assistance Program
  • Counseling and peer support
  • Spiritual care and stress management resources
  • Parental leave
  • Adoption assistance and family benefits
  • Optional legal and pet insurance
  • Transportation savings