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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate with customers and team members. Proficient in documenting interactions and utilizing contact center software to enhance service delivery.
Highest-signal resume keywords
Customer Service SkillsInbound Contact Center ExperienceMicrosoft Office Suite ProficiencyTelecommunication Tools ProficiencyAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Documentation SkillsTyping Speed 50+ Words Per MinuteFollowing ScriptsGeneral Internet SkillsCustomer Account Management
Soft Skills
EmpathyProfessional CommunicationRapport BuildingOwnershipTeam Collaboration
Tools & Technologies
Contact Center SoftwareAmazon ConnectVerintTelecommunication ToolsChat and SMS Tools
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer InquiriesKPI AchievementService Role ExperienceFlexible SchedulePerformance Standards
About the role
Key responsibilities & impact- Respond to inbound and outbound calls, providing clear and professional communication and resolving customer inquiries or issues
- Assist customers with reservations, ticketing, permits, and other services while following established processes
- Transfer customers to the appropriate department when needed
- Seek management support for complex issues or escalations
- Document customer interactions accurately according to company standards
- Update customer accounts and system information accurately
- Meet individual KPIs and support department customer service goals
- Adhere to company policies, procedures, and performance standards
- Complete required training and coaching within set timeframes
- Communicate with leadership and team members during shifts to ensure proper handoff of work
- Contribute to a positive team environment and support department goals
- Perform other duties as assigned to support the contact center
Requirements
What you’ll need- Applicants must be legally authorized to work in the United States
- Aspira is unable to sponsor or take over sponsorship of employment visas, now or in the future
- Strong customer service skills with a professional, calm demeanor
- Ability to listen attentively, demonstrate empathy, and respond to customer needs
- Ability to build rapport with customers through friendly and professional interactions
- Proficiency in following scripts and documenting customer interactions
- Ownership and accountability in delivering exceptional service
- Strong verbal and written communication skills with excellent attention to detail
- High School Diploma or equivalent
- 1+ years of inbound contact center experience
- 2+ years of customer-facing experience in a service role
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
- Typing speed of 50+ words per minute
- Proficiency with telecommunication tools, chat, and SMS
- General internet skills and ability to use various online tools
- Flexible schedule, including evening or weekend hours
- Familiarity with contact center software such as Amazon Connect or Verint is a plus
Benefits
Comp & perks- Fully remote work arrangement
- Part-time schedule of approximately 29 hours per week
- Required training and coaching