Service Desk Engineer

Aspire, Jordan

. Provide technical support through Slack, Zoom calls, email, and the ticketing system .

Posted 11/5/2026full-timeRemote • JordanJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, including troubleshooting hardware, software, and network issues, while ensuring compliance with IT security standards. Proficient in managing ticket lifecycles and providing exceptional customer service in a fast-paced environment.

Highest-signal resume keywords

Technical SupportTroubleshooting SkillsIT Security ComplianceCustomer ServiceTicket Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTicket Lifecycle ManagementUser OnboardingAccess ManagementDevice ProvisioningWindows Operating SystemMacOS Operating SystemMicrosoft 365SlackZoom

Soft Skills

Problem-SolvingCommunication SkillsInterpersonal SkillsCustomer-Focused MindsetAbility to Prioritize Tasks

Tools & Technologies

SlackZoomGoogle DriveTicketing System

Industry Keywords

IT SupportService DeskISO ComplianceSOC Compliance

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide technical support through Slack, Zoom calls, email, and the ticketing system
Address hardware, software, and network-related issues
Manage the full ticket lifecycle, including logging, triaging, prioritizing, resolving, and escalating incidents while meeting response and resolution targets
Handle user onboarding and offboarding, access management, and device provisioning
Manage shared mailboxes, delegated access, and email flow issues, including message tracing
Administer collaboration platforms such as Slack and Google Drive, including user accounts, permissions, and access
Monitor service desk performance by tracking ticket volumes, call queue activity, and response times
Contribute to weekly performance reports
Document troubleshooting procedures, solutions, and best practices while maintaining the internal knowledge base
Support IT security compliance by following established security standards, identifying potential threats, and reporting security concerns
Ensure a positive employee experience through professional communication, effective problem-solving, and timely technical support
Participate in a 24/7 rotational shift schedule to ensure continuous support coverage for global users and critical systems

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field
0–1 years of experience in IT support, service desk, or a similar technical role
Familiarity with Windows and macOS operating systems
Basic understanding of Microsoft 365, Slack, and Zoom
Strong troubleshooting and problem-solving skills across hardware, software, and system-related issues
Excellent verbal and written English communication skills
Strong interpersonal and communication skills, with the ability to translate technical issues into clear, actionable guidance
Ability to manage multiple support requests, prioritize tasks, and work effectively in a fast-paced environment
Customer-focused mindset with a strong commitment to service quality and employee experience
Willingness and flexibility to work rotational shifts, including weekends and holidays, as required
Awareness or knowledge of IT security best practices and compliance standards such as ISO/SOC

Benefits

Comp & perks

Competitive long-term total compensation package with salary and performance-based bonus
Remote-first organization with flexibility
Technical and non-technical training programs
Global exposure through work with international teams and clients
Virtual and in-person international technology conferences
Nursery reimbursement benefit
Aspire Wellness Program