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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management within the healthcare revenue cycle, with a strong focus on communication, strategic recommendations, and compliance with HIPAA standards. Proven ability to analyze performance metrics and drive client satisfaction through effective problem-solving and process improvement.
Highest-signal resume keywords
Client Relationship ManagementHealthcare Revenue Cycle ExpertiseHIPAA ComplianceMS Office ProficiencyConsultative Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Success ManagementPerformance AnalysisProject ManagementProcess ImprovementTrend Analysis
Soft Skills
Attention to DetailNegotiation SkillsConflict ManagementPersuasive CommunicationSelf-Starter Initiative
Tools & Technologies
MS Office Applications
Certifications & Qualifications
HIPAA Certification
Industry Keywords
Healthcare Revenue CycleStakeholder EngagementCross-Selling OpportunitiesClient TrainingAccount Management
About the role
Key responsibilities & impact- Build and manage ongoing professional relationships with clients and stakeholders
- Maintain relationships at multiple levels within the client
- Provide insights to help drive consistent account placements from assigned clients
- Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive
- Organize client training by assessing needs and communicating with clients and Aspirion departments
- Communicate with clients to resolve escalated processing/protocol issues
- Conduct performance reviews and executive business reviews with clients, onsite preferred
- Handle client complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Communicate with internal departments to resolve client issues and track interactions in internal systems
- Provide regular updates to clients regarding Aspirion's contribution to revenue and desired outcomes
- Analyze trends and report on key performance indicators
- Identify and assess client needs to exceed expectations
- Maintain HIPAA certification and compliance
- Collaborate with Operations to identify trends and provide strategic recommendations for system issues causing downstream payer issues
- Ensure account projects are completed in a timely fashion
- Create processes for obtaining information and resolving client issues
- Perform other related duties as assigned
Requirements
What you’ll need- Strong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes
- Ability to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines
- Proven ability to use a consultative approach and persuasive communication with stakeholders
- Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership
- Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place
- Demonstrate alignment to our company's values
- Highly developed oral and written interpersonal, communication, negotiation and conflict management skills and the ability to work effectively with other people
- Self-starter with high initiative
- Bachelor's degree required
- Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required
- Technical skills using MS Office applications (Word, Excel, Power Point) required
- Executive presence and presentation skills required
Benefits
Comp & perks- Health
- Dental
- Vision
- Life insurance
- Matching 401k
- Paid Time Off
- Wellness Program
- Competitive Salaries
- Advancement Opportunities