Customer Service Representative

ASRC Federal

. Receive and respond to routine informational inquiries and service requests through telephones, emails, facsimiles, postal mail, and the internet .

Posted 9/19/2026full-timeBoyers • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing background investigations and agency correspondence while adhering to federal guidelines. Capable of effective communication and independent work in a government contracting environment.

Highest-signal resume keywords

Government Contracting ExperienceBackground Investigation ReviewEffective Written CommunicationMicrosoft Outlook ProficiencyAgency Correspondence Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Background Investigation ProcessingCase ManagementData RetrievalRecord ModificationFederal Guideline Compliance

Soft Skills

Effective Oral CommunicationIndependent WorkAdaptabilityAttention to Detail

Tools & Technologies

Microsoft OutlookElectronic Databases

Industry Keywords

Government ServicesDefense and Intel Operating GroupContractual RequirementsAgency Correspondence

About the role

Key responsibilities & impact

Receive and respond to routine informational inquiries and service requests through telephones, emails, facsimiles, postal mail, and the internet
Support the Case Processing Operation Center (CPOC) within the Defense and Intel Operating Group
Access electronic databases to retrieve and record information relating to individuals’ background investigations
Respond to escalated and more complex inquiries on a broader range of topics
Communicate missing case information to agencies by email and phone
Adapt and interpret internal process guidelines and contractual requirements
Prepare and return background investigations that do not meet federal guideline requirements to requesting agencies
Determine whether agency-provided information is acceptable based on federal guidelines and resource guides
Modify subject records, case papers, and case status when applicable
Screen and schedule eAPP investigations when necessary
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Minimum of one to three (1-3) years of government contracting experience in reviewing and scheduling investigations
Twelve to eighteen (12-18) months of agency correspondence experience preferred but not required
Advanced experience using Microsoft Outlook preferred but not required
Professional written communication preferred but not required
Effective written and oral communication with team members
Ability to interpret procedure manuals, email correspondence, and instructions
Ability to manage and complete work assignments independently or with minimal supervision
Willingness and ability to work a flexible schedule, including evenings and weekends
Willingness to work on-site as needed
Consent to a government background investigation
US citizenship required due to the nature of the work
Government services industry experience preferred
Ability to perform physical activities including reaching, bending, kneeling, stooping, lifting, finger dexterity, repetitive motions, walking, and standing
Ability to lift 25-50 lbs.
Ability to sit for extended periods
Compliance with company policies, procedures, safety rules, and regulations

Benefits

Comp & perks

Flexible schedule, including availability for evening and weekend work
Remote work option, subject to job function/workload needs and leadership approval
Equal opportunity employment