Subcontract Team Lead – DAI Technical Support Specialist

ASRC Federal

. Supervise, manage, and lead up to 10 subcontractor personnel, including hiring, coaching, mentoring, timesheet approval, professional development, merit pay allocation, progressive discipline, and termination .

Posted 10/17/2026full-timeRemote • Virginia • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing help desk operations, including user account management, technical troubleshooting, and training development. Proficient in ERP systems and financial management operations, with strong leadership and customer service skills.

Highest-signal resume keywords

Active U.S. Government Secret Security ClearanceExperience Supporting ERP SystemsStrong Leadership SkillsTechnical Troubleshooting SkillsProficiency With Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingUser Account ManagementHelp Desk OperationsFinancial Management SystemsTicket Management SystemsDAI FunctionalityReconciliation SupportTraining Material DevelopmentProcess ImprovementOperational Enhancements

Soft Skills

Strong Communication SkillsOrganizational SkillsCustomer Service SkillsAbility To Manage Multiple PrioritiesAbility To Work Independently

Tools & Technologies

Microsoft Office SuiteSharePointCollaboration ToolsTicketing SystemDAI

Certifications & Qualifications

Active U.S. Government Secret Security ClearanceBachelor's Degree

Industry Keywords

Federal Help Desk OperationsDAIOracle Federal FinancialsGRC ReportingUser Access Reviews

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Supervise, manage, and lead up to 10 subcontractor personnel, including hiring, coaching, mentoring, timesheet approval, professional development, merit pay allocation, progressive discipline, and termination
Provide Tier I Help Desk support for DAI users during established business hours
Receive, track, document, prioritize, and resolve customer incidents using the contractor-provided ticketing system
Perform technical troubleshooting and diagnostics for DAI user issues
Escalate unresolved issues to the DAI PMO Tier II Help Desk or liaise with the Joint Service Provider as required
Provide timely user responses and maintain accurate support records
Support DAI user account management, including SAAR processing, DD2875 reviews, and account provisioning
Assist with bi-weekly account reviews and deactivation activities
Support GRC reporting and annual user access reviews
Monitor Agency Health Check dashboards, IGT reports, Fiscal Year End dashboards, and reconciliation reports
Monitor DAI and EPM data for discrepancies and report findings to Government personnel
Assist with transactional reconciliation and issue resolution
Develop and maintain DAI training materials, quick reference guides, desk guides, and work instructions
Provide desk-side, virtual, or classroom training to end users
Maintain and update SharePoint content, training repositories, and user reference materials
Track help desk ticket trends and identify training or process improvement opportunities
Support SIT and UAT activities
Assist with process improvement initiatives and operational enhancements
Coordinate with stakeholders to ensure continuity of DAI operational support
Prepare monthly help desk activity reports and operational status updates

Requirements

What you’ll need

Active U.S. Government Secret Security Clearance required; candidates without a minimum of a Secret clearance will not be considered
Minimum of eight (8) years of professional experience supporting ERP systems, financial management systems, or federal help desk operations
Bachelor's degree, or 5 additional years of equivalent combination of education and experience
Strong leadership skills
Strong customer service and technical troubleshooting skills
Knowledge of ERP systems, financial management operations, and DAI functionality
Experience with ticket management systems and help desk operations
Ability to research and resolve system and transactional issues
Knowledge of user account management and access control procedures
Strong communication, documentation, and organizational skills
Experience developing training materials and providing user training
Proficiency with Microsoft Office Suite, SharePoint, and collaboration tools
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently with minimal Government oversight
Experience supporting DAI or Oracle Federal Financials preferred
Experience performing financial system research, reconciliation support, and customer support activities preferred
Three (3) years of prior experience supervising employees desired

Benefits

Comp & perks

Travel will not occur regularly and will typically be less than 5% of the time