Subject Matter Expert, ServiceNow

ASRC Federal

. Lead strategic planning initiatives in a select technical or functional area .

Posted 11/11/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic planning, technical guidance, and stakeholder engagement within the DHS enterprise IT environment. Proficient in evaluating and optimizing complex technical solutions while mentoring teams to foster collaboration and knowledge sharing.

Highest-signal resume keywords

ServiceNow CertificationTechnical Roadmap DevelopmentCloud Services ExpertiseAgile MethodologyRisk Assessment and Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ArchitectureIntegration EngineeringSecurity SolutionsAutomation TechniquesModern JavaScript FrameworksRequirements DevelopmentTechnical AssessmentsOptimization StrategiesInteroperability SolutionsChange Management

Soft Skills

Superior Communication SkillsAnalytical ThinkingCritical ThinkingTeam MotivationCollaboration

Tools & Technologies

ServiceNowPower PlatformAzure GovAWS GovCloudOkta SSOAtlassianGitLab

Certifications & Qualifications

ServiceNow CertificationMicrosoft Certification

Industry Keywords

DHS StandardsSELC4300ASection 508Public TrustSecurity Clearance

Tech Stack

Tools & technologies

AWSAzureCloudJavaScriptServiceNow

About the role

Key responsibilities & impact

Lead strategic planning initiatives in a select technical or functional area
Meet frequently with management and team members to propose initiatives, foster technology adoption, and establish priorities
Provide expert-level guidance on emerging technologies, best practices, and industry trends relevant to the DEEP mission and DHS enterprise IT environment
Advise on complex technical issues across architecture, engineering, integration, testing, security, cloud services, and modernization activities
Translate specialized technical concepts into clear recommendations for leadership
Evaluate processes, frameworks, and solutions to identify opportunities for optimization, reengineering, automation, interoperability, and reuse
Collaborate with architects, developers, analysts, and engineering teams to align enterprise-level solutions with DHS standards, including SELC, Agile, 4300A, and Section 508
Provide subject-matter input for requirements development, design reviews, technical assessments, and trade-off analyses
Participate in stakeholder engagement sessions to align technical direction with mission needs and user requirements
Mentor project teams and junior staff, promoting knowledge sharing and consistency across technical disciplines
Support development of technical roadmaps, target architectures, and modernization strategies
Assess risks associated with complex technical solutions and recommend mitigation approaches
Ensure solutions and recommendations are compatible with DHS enterprise platforms, including ServiceNow, Power Platform, Azure Gov, AWS GovCloud, modern JavaScript frameworks, Okta SSO, and Atlassian/GitLab
Provide authoritative input during project planning, governance reviews, and change management activities

Requirements

What you’ll need

Bachelor's degree
11 years of progressive technical or functional experience in a selected technical area or specialty skill
ServiceNow certification required
Microsoft Certification, preferred
US Citizen and ability to successfully complete a government issued background investigation
Ability to obtain a Public Trust
Prior Public Trust or Security Clearance, preferred
Superior verbal and written communication skills; able to clearly convey complex technical and programmatic topics to diverse stakeholders
Strong analytical and critical-thinking abilities; able to turn ambiguous requirements into actionable plans
Ability to motivate and guide technical teams, promoting collaboration, accountability, and continuous improvement

Benefits

Comp & perks

Remote position
Opportunity to support an upcoming DHS program
Mentorship and knowledge-sharing opportunities through collaboration with project teams and junior staff