Customer Support Representative

AssetWatch

. Develop an understanding of AssetWatch products and services to support hardware and network outages for external customers .

Posted 11/5/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $58,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and customer service, with a strong focus on managing support requests and building relationships with customers and stakeholders. Proficient in using CRM platforms and remote communication tools to enhance customer experience and collaboration.

Highest-signal resume keywords

Technical Support ExperienceCustomer Service InteractionHigh Volume Support Ticketing SystemsCRM Platforms (Salesforce)Remote Communication Tools (Zoom, Slack)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCustomer ServiceProblem DiagnosisCase ManagementSupport Request Coordination

Soft Skills

Relationship BuildingProactive CommunicationTime Management

Tools & Technologies

SalesforceZoomSlackSupport Ticketing Systems

Industry Keywords

AssetWatch ProductsCustomer ExperienceCustomer LoyaltyStakeholder Coordination

About the role

Key responsibilities & impact

Develop an understanding of AssetWatch products and services to support hardware and network outages for external customers
Manage multiple incoming support requests via software, phone, email, and internal requests
Coordinate with internal and external stakeholders on challenging cases and long-term solutions
Work across multiple departments to support a world-class customer experience
Send customer feedback to Product teams
Contact customers by phone on short notice to address issues before they grow in scope
Build trusting relationships with customers and internal stakeholders through timely communication
Proactively identify potential challenges
Meet case and customer response time quotas
Use software tools to diagnose problems and determine correct solutions
Promote customer loyalty through customer recognition initiatives
Perform other responsibilities as directed by the AssetWatch Support Manager

Requirements

What you’ll need

2+ Years of some form of technical support or equivalent experience
2+ Years of customer service interaction, in person or virtual
Experience with high volume support ticketing systems
Experience with CRM platforms (Salesforce strongly preferred)
Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)
Willingness to work within core working hours for collaboration

Benefits

Comp & perks

Competitive compensation package including equity options
Flexible work schedule
Full benefits
401K Match
Opportunity to make a real impact every day
Opportunity to grow as a leader and build a team
Unlimited PTO
Comprehensive benefits including retirement plan match
Work with a dynamic and growing team