Field Coordination Specialist

AssetWatch

. Serve as the central hub between customers, field technicians, and internal teams .

Posted 11/10/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and technical support, with proficiency in Salesforce and remote communication tools like Zoom and Slack. Capable of managing scheduling, coordinating with stakeholders, and delivering exceptional customer experiences.

Highest-signal resume keywords

Salesforce ProficiencyCustomer Service ExperienceTechnical Support ExperienceScheduling and DispatchingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM PlatformsTechnical SupportSchedulingProblem SolvingInventory Management

Soft Skills

EmpathyPositive AttitudeOrganizational SkillsCollaborationAdaptability

Tools & Technologies

SalesforceZoomSlack

Industry Keywords

Customer ExperienceField ServiceStartup EnvironmentRemote Communication

About the role

Key responsibilities & impact

Serve as the central hub between customers, field technicians, and internal teams
Rapidly respond to and address field technician concerns
Develop deep knowledge of company software and hardware solutions
Manage scheduling requests received via software, phone, email, and Slack
Coordinate with internal and external stakeholders on challenging concerns
Work across departments to support a world-class customer experience
Build trusting relationships with internal stakeholders through timely communication
Proactively identify and address potential challenges
Use software tools to diagnose problems and determine solutions
Assist the Field Service Team by confirming on-site visits and facility reviews
Schedule and confirm Field Service Team work orders
Work with partner organizations to support their customers
Respond to inventory concerns and account for hardware
Perform other responsibilities as directed by the Field Coordination Manager

Requirements

What you’ll need

Some form of technical support or equivalent experience
2-5 years of customer service interaction in a startup environment
Experience with CRM platforms; Salesforce proficiency required
Ability to use remote communication tools such as Zoom and Slack
Outbound phone customer service preferred
Some college preferred; 4 year degree highly preferred
Empathic, positive, and professional attitude toward customers
Clear, concise, friendly verbal and written communication
Ability to understand and solve customer needs
Comfortable multitasking and problem solving
Ability to prioritize and manage time effectively
Exceptional organizational skills in changing workflows
Accountability, ethical conduct, and adaptability
Dispatching and scheduling experience
Ability to work autonomously with minimal supervision
Professional customer service and accurate information delivery
Strong collaboration and trust-building skills
Professional appearance and conduct
Fluency in English; other languages are a plus
Legally authorized to work in the USA without sponsorship

Benefits

Comp & perks

Competitive compensation package including stock options
Flexible work schedule
Comprehensive benefits including retirement plan match
Opportunity to make a real impact every day
Work with a dynamic and growing team
Unlimited PTO
Remote-first work environment
Collaboration within core working hours