Patient Experience Coordinator

Assist World

. Serve as primary contact for current and prospective patients .

Posted 10/14/2026full-timeRemote • South Africa, United Kingdom, United States, PhilippinesMid-LevelSenior💰 $1,500 - $2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, appointment management, and administrative support within a healthcare environment. Proficient in utilizing digital tools for scheduling, content management, and operational reporting while maintaining a professional and empathetic approach.

Highest-signal resume keywords

Patient CommunicationAppointment ManagementHealthcare AdministrationSales-Oriented MindsetDigital Platform Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingLead Follow-UpBooking ConversionCustomer RetentionShort-Form Video EditingContent CreationOperational ReportingAttention to DetailTask ManagementProcess Improvement

Soft Skills

Empathetic CommunicationOrganizational SkillsProblem-SolvingSound JudgmentProfessional Telephone Skills

Tools & Technologies

JaneSlackNotionGoogle WorkspaceCanvaCRM SystemsSocial Media SchedulingAI Productivity ToolsSpreadsheetsPractice-Management Software

Industry Keywords

Healthcare AdministrationPatient-Facing EnvironmentRemote Work ExperienceUS Healthcare Practice SupportConfidential Information Handling

About the role

Key responsibilities & impact

Serve as primary contact for current and prospective patients
Manage calls, voicemails, emails, texts and other communication channels
Provide professional, empathetic responses and explain services, pricing, availability and booking procedures
Schedule, reschedule, confirm and follow up on appointments using Jane or designated practice-management software
Monitor schedule changes and fill available appointment slots
Follow up with cancellations, missed appointments, inactive patients and incomplete bookings
Support booking conversion, patient retention, reactivation, revenue and utilization objectives
Maintain accurate patient records, appointment information, administrative notes and communication records
Handle confidential information and follow privacy and security requirements
Support payment and billing follow-ups within approved procedures
Assist with Instagram and LinkedIn management, content scheduling, publishing, comments, direct messages and enquiries
Create or adapt captions, Canva graphics and short-form video edits; repurpose approved content
Monitor engagement and enquiry metrics and report observations to the General Manager
Use Slack, Notion, Jane, Google Workspace and Canva for daily operations
Troubleshoot routine technical and workflow issues and escalate appropriately
Manage concurrent tasks, maintain statuses, follow SOPs and provide end-of-day updates
Identify recurring problems and suggest process improvements
Work independently while communicating with the General Manager and wider team

Requirements

What you’ll need

Previous experience working remotely with a US-based employer, customer base or client team
Experience in a hospital, healthcare facility, medical practice or another patient-facing healthcare administration environment
Strong organizational skills and ability to manage simultaneous tasks, changing priorities and competing deadlines
Excellent written and spoken English
Professional telephone and customer-service skills
Sales-oriented mindset with experience in lead follow-up, booking conversion, customer retention, reservations or service recommendations
Strong attention to detail and reliable task completion record
Confidence working with digital platforms and learning new software
Ability to work independently, exercise sound judgment and escalate issues appropriately
Professional, empathetic and solutions-oriented approach
Reliable internet connectivity and suitable remote-working environment
Availability during agreed hours aligned with the Dallas clinic's schedule
Must be able to receive payments via Wise; eligibility limited to candidates whose country/bank location is supported by Wise
Preferred: travel consultancy, healthcare customer service, US healthcare practice support, Slack, Notion, Jane or similar practice-management software, CRM systems, social media scheduling, Canva, short-form video editing, Google Workspace, spreadsheets, operational reporting, AI productivity tools or automation

Benefits

Comp & perks

100% remote
$50 birthday bonus
$200 testimonial bonus
No tracker
Training on The Sports Pod's systems, procedures, services and communication standards