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Virtual Executive Assistant
Assist World. Manage up to 4 email inboxes, including John's, responding on his behalf where appropriate and organizing labels, flags, and folders .
About the role
Key responsibilities & impact- Manage up to 4 email inboxes, including John's, responding on his behalf where appropriate and organizing labels, flags, and folders
- Turn email requests into tasks in Asana and keep follow-ups moving
- Manage vendor and invoice follow-through, including resolving issues with vendors and labs
- Review invoices for accuracy and submit payments on the client's behalf once access is granted
- Quality-check website orders, especially for Mankind Health, by confirming pharmacy receipt, prescription acceptance, and shipment
- Handle basic customer needs by phone and email, including shipping addresses, failed payment details, patient portal login issues, and directing patients to existing resources
- Support social media for Lasara, Mankind Health, and the client's personal brand
- Respond to comments and community engagement, source influencers, and identify actionable trends
- Research business offerings and pitch content ideas and video scripts
- Help organize photo and video shoots
- Shadow the client on website, app, and CRM projects with marketing agencies and developers
- Track project deliverables
Requirements
What you’ll need- Minimum 3–4 years of Executive Assistant or similar experience, ideally supporting a founder or busy executive
- Google Workspace (Gmail, Docs, Sheets) and Asana
- CRM experience in any system; experience in one CRM is enough
- Confident on the phone with vendors and patients
- Excellent written and spoken English
- Learns quickly and takes notes; only needs to be told something once
- Problem solver who asks questions when unsure, takes direction, and improves tasks rather than simply taking orders
- Not overly sensitive to direct, brief communication
- Nice to have: tech-savvy with AI tools (ChatGPT, Claude)
- Nice to have: basic understanding of how websites, apps, and CRMs are built
- Nice to have: healthcare or telehealth experience and understanding of patient confidentiality
Benefits
Comp & perks- 100% remote
- $50 birthday bonus
- $200 testimonial bonus
- $500 entry monthly raffle
- No tracker