Branch Banking Quality Assurance Specialist

Associated Bank

. Conduct scheduled and unannounced branch assessments based on established risk-based requirements and testing standards .

Posted 10/19/2026full-timeOmaha • Nebraska • United StatesMid-LevelSenior💰 $18 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting branch assessments, evaluating internal controls, and ensuring compliance with regulatory requirements. Strong ability to communicate findings effectively and recommend corrective actions to enhance risk management practices.

Highest-signal resume keywords

Branch AssessmentsRisk ManagementCompliance EvaluationControl TestingQuality Assurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Branch OperationsProcess EvaluationControl Gap IdentificationDocumentation MaintenanceRegulatory Compliance

Soft Skills

Clear CommunicationAnalytical ThinkingProblem Solving

Certifications & Qualifications

Associate's Degree

Industry Keywords

Banking ExperienceConsumer Risk ManagementTesting StandardsCorrective ActionsSuspicious Activity Reporting

About the role

Key responsibilities & impact

Conduct scheduled and unannounced branch assessments based on established risk-based requirements and testing standards
Evaluate branch processes and controls to identify deficiencies, process breakdowns, and compliance concerns
Communicate assessment results and observations to branch management through timely, clear written reporting
Partner with branch leaders and Branch Operations to recommend corrective actions and strengthen risk and control practices
Maintain accurate documentation of testing activities, evidence, findings, and follow-up actions
Escalate significant control deficiencies, compliance concerns, and critical breakdowns to Consumer Risk Management
Perform targeted or special-purpose assessments and additional quality assurance control testing as assigned
Apply knowledge of branch procedures, internal controls, and regulatory requirements to ensure consistent and effective assessments

Requirements

What you’ll need

Associate’s Degree or equivalent combination of education and experience
4+ years of banking experience
Ability to travel frequently, including up to 100% depending on business needs
Experience with branch operations, quality assurance, compliance, risk management, or control testing preferred
Experience evaluating processes, identifying control gaps, and communicating findings to business partners preferred
Thorough background check required for all new hires
Must comply with applicable laws, regulations, enterprise policies, and procedures
Responsible for reporting suspicious activity, customer complaints, procedure violations, and ethical concerns

Benefits

Comp & perks

Retirement savings including both 401(k) and Pension plans
Paid time off to volunteer in your community
Opportunities to connect with others through diversity-focused Colleague Resource Groups
Competitive salaries with professional development and advancement opportunities
Well-being programs and incentives
Parental leave
Employee stock purchase plan
Military benefits
Personal banking, loan, investment and insurance benefits