Client Delivery Supervisor – Commercial Deposits

Associated Bank

. Lead, coach, and supervise a team of client delivery specialists .

Posted 9/18/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $73,990 - $126,840 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in treasury management products and services, with a strong focus on client delivery operations and adherence to policies and procedures. Proven leadership abilities in managing teams and overseeing client accounts while ensuring efficient service delivery.

Highest-signal resume keywords

Treasury Management ExperienceClient Delivery ServicesLeadership ExperienceCertified Treasury Professional (CTP)Accredited ACH Professional (AAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deposit OperationsAccount Opening ProcessesAccount Setup and MaintenanceOperational Procedures ManagementService-Related Issue ResolutionPerformance FeedbackProfessional Development SupportPolicy ImplementationSystem UpgradesBanking Operations

Soft Skills

CoachingCollaborationCommunicationProblem-SolvingTeam Supervision

Certifications & Qualifications

Certified Treasury Professional (CTP)Accredited ACH Professional (AAP)

Industry Keywords

Treasury ManagementBank Secrecy ActFinancial IntelligenceClient DeliveryOperational Strategies

About the role

Key responsibilities & impact

Lead, coach, and supervise a team of client delivery specialists
Provide ongoing guidance, performance feedback, and professional development support
Oversee daily client delivery activities
Triage service-related issues and help ensure timely, accurate resolution of requests
Support implementation and communication of policies, procedures, and operational strategies
Promote adherence to policies and procedures across the team
Maintain and update operational procedures for consistent and efficient service delivery
Manage a select portfolio of high-profile client and internal department accounts
Perform account setup and maintenance activities
Develop expertise in treasury management products and services
Collaborate with internal stakeholders to coordinate implementation and servicing of treasury management solutions
Support system upgrades, conversions, migrations, and acquisition-related activities impacting client delivery operations
Report suspicious activity to Financial Intelligence
Report customer complaints and procedure violations to management or HR
Report ethical concerns to Associated Bank’s anonymous Ethics Hotline

Requirements

What you’ll need

Associate’s degree in Business, Finance, or an equivalent combination of education and experience
3+ years of treasury management client delivery services, bank deposit servicing, or banking operations experience
Strong knowledge of deposit operations and account opening processes
Must have access to reliable transportation and the ability to lawfully drive, if applicable
1+ years of leadership experience (preferred)
Treasury management experience (preferred)
Certified Treasury Professional (CTP) certification (preferred)
Accredited ACH Professional (AAP) certification obtained within two years (preferred)
Must directly represent yourself and your own experiences during the recruiting and hiring process
Successful completion of Associated Bank’s background check for new hires
Must comply with applicable enterprise policies, procedures, laws, regulations, and Bank Secrecy Act requirements

Benefits

Comp & perks

Retirement savings including both 401(k) and Pension plans
Paid time off to volunteer in your community
Diversity-focused Colleague Resource Groups
Competitive salaries
Professional development and advancement opportunities
Well-being programs and incentives
Parental leave
Employee stock purchase plan
Military benefits
Personal banking, loan, investment and insurance benefits
Associated Bank provides additional assistance throughout the application, interview and hiring process