Product Ops Specialist – 2 Years Direct Contract

Assurity Trusted Solutions Pte Ltd

. Partner with Product Managers, Designers, Engineers and stakeholders to identify operational requirements, dependencies and risks early in product development .

Posted 10/13/2026full-timeSingapore • SingaporeJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational problem-solving, process improvement, and cross-functional collaboration to enhance product performance and customer experience. Proficient in analyzing data to drive insights and recommendations for operational readiness and efficiency.

Highest-signal resume keywords

Operational Problem-SolvingProcess ImprovementCross-Functional CollaborationData Analysis and InsightsRisk Identification and Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Metrics TrackingWorkflow AutomationRoot-Cause AnalysisProject ManagementProcess Design and ImplementationCustomer Journey ImprovementData-Driven Decision-MakingPerformance MonitoringStakeholder InfluenceContinuous Improvement

Soft Skills

Clear CommunicationOwnership of OutcomesCollaboration Across FunctionsComfort with AmbiguityCustomer and Partner Orientation

Tools & Technologies

SQLCRM PlatformsTicketing SystemsWorkflow Automation ToolsAnalytics Platforms

Industry Keywords

Product OperationsService OperationsTechnical OperationsDelivery ManagementDigital Product Environments

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Partner with Product Managers, Designers, Engineers and stakeholders to identify operational requirements, dependencies and risks early in product development
Support and drive operational readiness for new products and features, including support models, workflows, escalation paths, communications, training and rollout plans
Ensure frontline and operational teams are prepared to support new products and changes
Monitor post-launch performance and translate operational learnings into product and process improvements
Identify and mitigate operational risks affecting service delivery, customer experience or product adoption
Own operational problems and drive them toward measurable outcomes
Analyse workflows and improve efficiency, reliability and customer or partner experience
Investigate recurring issues and bottlenecks to identify root causes
Design and implement scalable processes, workflows and operating practices
Simplify, automate or eliminate repetitive work through workflow automation, AI and digital tools
Gather and synthesise customer, partner, frontline and operational data insights
Translate qualitative and quantitative insights into recommendations for Product and other teams
Establish feedback loops and influence product roadmaps
Define and track operational metrics for service health, experience, adoption and demand
Develop dashboards and reporting and automate recurring analysis where appropriate
Collaborate with Product, Engineering, Design, Policy, Customer Experience, Operations and external partners
Facilitate stakeholder alignment and communicate issues, trade-offs, risks and recommendations
Identify unclear ownership and cross-team dependencies and help establish practical solutions

Requirements

What you’ll need

At least 2 years of relevant experience in Product Operations, Service Operations, Customer or Partner Operations, Technical Operations, Delivery Management, Project Management, or a related field
Experience working in technology or digital product environments involving multiple stakeholders
Ability to independently manage projects, operational problems or process improvements from problem identification through implementation
Experience improving processes, workflows, customer journeys or operational performance
Experience working across functions and influencing stakeholders without formal authority
Ability to take ownership of problems and outcomes
Operational problem-solving and root-cause analysis skills
Process improvement skills
Ability to use data and evidence for decision-making and measuring outcomes
Customer and partner orientation
Risk identification and mitigation skills
Cross-functional collaboration skills
Continuous improvement mindset
Comfortable working with operational data, metrics, dashboards and reporting
Ability to analyse data and translate findings into insights and recommendations
Familiarity with SQL is advantageous but not required
Familiarity with CRM, ticketing, workflow automation, analytics or collaboration platforms is advantageous
Comfortable experimenting with automation and AI-enabled tools
Clear communication with technical and non-technical stakeholders
Ability to work through ambiguity and operate across organisational boundaries

Benefits

Comp & perks

Opportunity to work on digital identity products and services used by millions of people
Opportunity to solve operational problems affecting customer and partner experience
Cross-functional collaboration with Product, Engineering, Design and other disciplines
Opportunity to influence product decisions and product operations at scale
Experience across product launches, customer and partner insights, operational analytics and process improvement
Opportunity to explore automation and AI in Product Operations
Opportunity to shape Product Operations practices within Singpass
Learning culture with opportunities to grow and learn
Annual Leave Benefits
Family Care Leave
Birthday Leave
Permanent benefits during the 2-year direct contract