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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing AI and automation solutions, including leading cross-system initiatives, writing implementable specifications, and conducting end-user training. Proficient in Agile methodologies and skilled in stakeholder communication, project management, and analytical problem-solving.
Highest-signal resume keywords
AI Agent DirectionAgile DevelopmentRESTful API TestingSpecification WritingStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisSQLJSONTest Suite CreationDecision LogicData DefinitionsAutomated TestingProcess Change AnalysisUAT LeadershipAutomation Identification
Soft Skills
Analytical SkillsDecision-MakingOrganizational SkillsFacilitation SkillsCommunication Skills
Tools & Technologies
PostmanSwaggerBrowserStackPlaywrightLucidN8nAzure DevOpsJiraGitGitHub
Industry Keywords
InsuranceFinancial ServicesAI CapabilitiesHuman-in-the-Loop ReviewAutomation Solutions
Tech Stack
Tools & technologiesAzurePythonSQLTypeScript
About the role
Key responsibilities & impact- Own the relationship between a business area and engineers, and the value and adoption of a portfolio of AI and automation solutions
- Own outcomes, priorities, intake, backlog, and business relationships for an assigned business area and several solutions
- Lead large and multi-system initiatives, managing scope, cost, and schedule
- Produce and maintain implementable, AI-ready specifications with decision logic, data definitions, exception handling, and human-in-the-loop review steps
- Document requirements and propose system, AI, or automation solutions
- Compare AI, conventional automation, and process change against quality, cost, risk, and user needs
- Write acceptance criteria and confirm completed work directly with users
- Build working proofs of concept independently with AI agents or n8n
- Direct approved AI agents on requirements, decision tables, stories, data mappings, test plans, and validation queries
- Identify automation and AI candidates and recommend them with success measures
- Establish specifications, templates, and context practices that improve team work
- Create and execute test plans, including automated regression tests
- Test RESTful APIs, Windows services, and database integrations
- Analyze outcomes, resolve differences, and review test results
- Lead UAT for large and cross-system work
- Carry solutions through development, test, stage, and production
- Establish verification strategies and review practices
- Lead small to mid-sized solution teams and maintain solution integrity
- Assist and coach teammates and business users in the accelerated delivery loop and in directing and verifying agent work
- Design and conduct end-user training plans
- Estimate and log time daily, report project status, present demonstrations, and participate in meetings
- Define success measures, monitor outcomes with engineers, and report results honestly
- Serve as an escalation point for production issues and support systems, including on-call rotation
- Incorporate industry developments, including AI capabilities, into future company systems
- Maintain skills through ongoing training and study
- Participate in an accelerated, remote-team delivery model from proof of concept through production
Requirements
What you’ll need- 4+ years of business analyst experience, including leading a cross-system initiative
- Hands-on experience directing AI agents on substantial analysis, documentation, or test-creation work
- Practical understanding of prompting, context, retrieval, tool use, evaluations, and AI failure modes
- Ability to design human review and exception handling
- Experience owning the relationship, intake, and backlog for a business area
- Experience writing implementable specifications with decision logic, data definitions, exception handling, and human review steps
- Experience coaching or mentoring analysts or other teammates
- Experience with Agile development and project management, including Scrum
- Experience with MS SQL databases, including SQL for data validation, and Mongo
- Ability to read API contracts and JSON
- Experience testing RESTful APIs, Windows services, and database integrations
- Experience using Postman, Swagger, BrowserStack, Playwright, or other automated test scripting tools
- Experience creating and maintaining test suites
- Experience creating project charters, work summaries, and workflows in Lucid or a similar tool
- Strong analytical, troubleshooting, planning, facilitation, stakeholder, decision-making, written and verbal communication, and organizational skills
- Ability to manage multiple tasks within timeline and budget constraints
- Business acumen
- Ability to thrive in a fast-paced remote team environment
- Ability to learn rapidly and master diverse technologies and techniques
- Ability to learn a business domain quickly from its data, code, and users
- Talent required in values, work intensity, achiever, positivity, resourcefulness, command, relationship-extension, and exactness
- Preferred: Knowledge of Claude, Claude Code, Microsoft CoPilot, or similar agentic tools; n8n; Git and GitHub; Azure DevOps or Jira; ability to read C#, Python, or TypeScript
- Preferred: Experience identifying automation and AI opportunities and defining success measures; decision tables and business rules; workflow and state-machine design; human-in-the-loop review design
- Preferred: Insurance or financial services experience
- Bachelor’s degree in a related field or equivalent experience
- On-call rotation after training, including nights and weekends
- Reliable attendance
- Ability to respond promptly to production alerts within defined response times and escalation paths
Benefits
Comp & perks- Ample opportunities for growth
- Thriving culture
- Ongoing training and study, including AI fluency courses
- Occasional scheduled evening or weekend work for production deploys, cutovers, data migrations, and go-lives, with advance notice
