Healthcare Operations Coordinator

Astrana Health

. Support operational projects across Las Vegas clinics, including project planning, coordination, tracking, follow-up, and status reporting .

Posted 9/19/2026contractLas Vegas • Nevada • United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and the ability to manage multiple priorities while supporting operational projects in healthcare settings. Proficient in utilizing electronic health records, scheduling systems, and reporting tools to enhance clinic efficiency and member engagement.

Highest-signal resume keywords

Project CoordinationElectronic Health Records (EHRs)Healthcare OperationsMember Engagement StrategiesData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningOperational TrackingProcess ImprovementData ValidationAppointment SchedulingDocumentation ManagementQuality ImprovementWorkflow ReviewsReporting ToolsMember Outreach

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsAttention to DetailProfessionalism

Tools & Technologies

Scheduling SystemsMicrosoft Office ApplicationsDashboardsSpreadsheetsHealthcare Worklists

Industry Keywords

Medicare AdvantageValue-Based CareManaged CareClinic OperationsCare Coordination

About the role

Key responsibilities & impact

Support operational projects across Las Vegas clinics, including project planning, coordination, tracking, follow-up, and status reporting
Maintain project trackers, dashboards, worklists, and reporting tools to monitor operational performance, deliverables, deadlines, and outreach activity
Assist with workflow reviews, process improvement initiatives, standard operating procedures, and implementation of new operational processes
Compile, organize, and validate data from approved systems for leadership reporting and operational decision-making
Coordinate with clinic managers, providers, medical assistants, front office staff, and corporate partners on assigned initiatives
Support cross-functional projects improving clinic efficiency, member experience, and operational performance
Perform outbound member outreach for empanelment initiatives, Annual Wellness Visit scheduling, preventive care efforts, and approved quality campaigns
Use EHRs and scheduling systems to identify appointment availability, coordinate scheduling, and document outreach
Support PCP assignment and empanelment workflows; review member lists, identify attribution or scheduling needs, and escalate issues
Maintain documentation of outreach activities, scheduling outcomes, and member engagement efforts
Report on contact rates, appointments scheduled, unresolved issues, and barriers to care
Support member access, engagement, and continuity of care initiatives
Support clinical teams with non-clinical coordination activities, work queues, patient lists, records requests, scheduling, and internal handoffs
Escalate issues requiring clinical review or leadership intervention
Support Network Growth initiatives during AEP, OEP, SEP, and other membership growth activities
Assist with member outreach campaigns, PCP alignment, appointment capacity tracking, clinic access reviews, and operational readiness
Collaborate with Operations and Network Growth teams on newly attributed and newly enrolled members
Identify and communicate access barriers, scheduling constraints, and operational challenges affecting onboarding and retention
Maintain accurate records and documentation; ensure compliance with organizational policies, HIPAA, and applicable healthcare regulations
Participate in team meetings, training activities, and assigned operational initiatives
Perform other duties and special projects as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Health Sciences, or a related field preferred
Current students and recent graduates with relevant coursework or internship experience may be considered
Prior internship, administrative, customer service, healthcare operations, project coordination, care coordination, or similar experience preferred
Experience with electronic health records (EHRs), scheduling systems, healthcare worklists, or member/patient outreach activities preferred
Exposure to Medicare Advantage, value-based care, quality improvement, medical group operations, provider networks, or managed care environments preferred
Experience coordinating projects, tracking deliverables, and supporting operational initiatives is a plus
No certifications required
Strong organizational skills with the ability to manage multiple priorities, worklists, projects, and deadlines
Excellent verbal, written, and interpersonal communication skills, including professional member and patient communication
Ability to navigate technology platforms, electronic health records, scheduling systems, spreadsheets, and Microsoft Office applications
Working knowledge of healthcare operations, quality programs, member engagement strategies, and clinic workflows preferred
Strong attention to detail and commitment to maintaining accurate documentation and reporting
Ability to analyze operational information, identify trends, and escalate concerns appropriately
Ability to work independently while collaborating effectively across cross-functional teams and departments
Strong problem-solving skills and a proactive approach to supporting operational success
High degree of professionalism, accountability, integrity, and confidentiality
Commitment to delivering exceptional member experiences and supporting organizational objectives
Experience supporting healthcare operations, clinic operations, care coordination, network management, or member services programs preferred
Experience working in a value-based care, Medicare Advantage, managed care, medical group, IPA, or health plan environment preferred
Experience conducting outreach, scheduling appointments, or supporting member engagement initiatives preferred
Experience utilizing reporting tools, dashboards, spreadsheets, or operational tracking systems preferred
Experience supporting cross-functional projects and operational improvement initiatives preferred

Benefits

Comp & perks

Employee may work in administrative offices, clinic settings, or other approved work locations based on business needs
Occasional travel between local clinic locations or attendance at community, provider, and network events may be required
Meetings may be attended in person or virtually based on business needs
Use of computers, telephones, electronic health record systems, scheduling platforms, reporting tools, and virtual communication technologies
Compliance with Astrana Health policies and procedures regarding patient privacy, protected health information, and applicable federal and state regulations