Manager – Annual Wellness Visit Programs

Astrana Health

. Review and monitor AWV provider schedules to optimize appointment utilization and access .

Posted 10/8/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $85,000 - $119,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing healthcare operations, including patient outreach and scheduling, while ensuring compliance with healthcare regulations and optimizing appointment utilization. Proficient in data analysis and performance metrics to drive operational improvements and enhance team performance.

Highest-signal resume keywords

Healthcare Operations ManagementPatient Outreach Program OversightMedical Billing/Revenue Cycle ExperienceData Analysis and ReportingTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Scheduling WorkflowsAWV KnowledgePerformance Metrics TrackingSLA ManagementProcess ImprovementClaims Submission and ReconciliationCoding and Documentation ComplianceOperational ReportingKPI AnalysisVendor Management

Soft Skills

Organizational SkillsCommunication SkillsNegotiation SkillsProblem-Solving Skills

Tools & Technologies

Microsoft ExcelReporting/BI ToolsHealthcare Management SystemsBilling Systems

Industry Keywords

Annual Wellness VisitPreventive Care ProgramsCMS Billing GuidelinesOutreach OperationsStaff Development

About the role

Key responsibilities & impact

Review and monitor AWV provider schedules to optimize appointment utilization and access
Oversee daily outreach operations supporting Annual Wellness Visit scheduling goals
Identify scheduling gaps and improve appointment volume and patient access
Align scheduling capacity with patient demand in collaboration with providers and operational leadership
Ensure outreach workflows comply with organizational policies and healthcare regulations
Troubleshoot operational issues and escalate as needed
Manage, coach, and oversee approximately 35–40 outreach and scheduling staff
Conduct interviews, participate in hiring, and lead onboarding, training, and staff development
Monitor employee performance and provide feedback, coaching, and corrective action
Facilitate biweekly team meetings and maintain training materials and SOPs
Manage staffing, scheduling, and coverage
Oversee third-party AWV scheduling and outreach vendors, including communication, escalations, SLAs, productivity, and performance reviews
Oversee AWV billing operations, coding and documentation compliance, claims submission, reconciliation, denials, reimbursement, and policy updates
Track and analyze outreach, scheduling, vendor, billing, productivity, and AWV completion metrics
Develop operational reports, executive dashboards, and KPI analyses
Identify process improvement opportunities through data analysis
Meet weekly with leadership and communicate results to management, providers, and cross-functional stakeholders
Liaise among outreach/scheduling teams, vendors, and billing/revenue cycle teams

Requirements

What you’ll need

Bachelor's degree required
Master's degree in Health Administration, Business Administration, or related field preferred
Experience managing healthcare operations, patient outreach programs, or care coordination teams
Experience managing third-party vendors or outsourced service partners, including SLA management and performance oversight
Experience overseeing or working closely with medical billing/revenue cycle operations, preferably related to AWV or preventive care services
Experience managing teams of 25+ staff
Experience with reporting, data analysis, and performance metrics
Knowledge of AWV, preventive care programs, CMS billing guidelines, and healthcare scheduling workflows
Proficiency in Microsoft Excel, reporting/BI tools, and healthcare management/billing systems
Strong organizational, communication, negotiation, and problem-solving skills

Benefits

Comp & perks

Full-time, remote position
Remote work operating in PST