Patient Engagement Specialist

Astrana Health

. Execute timely follow-up on patient-generated leads .

Posted 10/8/2026full-timeLas Vegas • Nevada • United StatesJunior💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient engagement and healthcare coordination, with strong skills in communication, organization, and technology utilization to enhance patient experiences and operational efficiency.

Highest-signal resume keywords

Patient EngagementHealthcare CoordinationCRM SystemsMicrosoft Office SuiteLead Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient OutreachLead ConversionDocumentation ManagementOperational Data AnalysisScheduling Platforms

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsAttention to DetailTeamwork

Tools & Technologies

EHR SystemsLead Management ToolsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Patient-Centered ApproachValue-Based CareCommunity EngagementHealth Fair ParticipationChronic Condition Verification

About the role

Key responsibilities & impact

Execute timely follow-up on patient-generated leads
Educate prospective patients on clinic services, providers, resources, and enrollment processes
Convert leads into scheduled appointments, clinic tours, and completed first visits
Coordinate and support clinic tours
Partner with clinic teams on scheduling, check-in, and initial patient visit experiences
Conduct patient outreach campaigns by phone, text, and email
Create, customize, and distribute patient-facing materials
Participate in community outreach events, health fairs, broker events, clinic activations, and other engagement activities
Support event operations, patient registration, lead capture, and onsite engagement
Document patient interactions, outreach activities, appointments, and outcomes in designated systems
Monitor lead progression, identify conversion barriers, and escalate concerns
Analyze engagement trends and communicate operational improvement opportunities to leadership
Collaborate with Community Engagement Specialists, Broker Engagement Specialists, clinic teams, and operational partners
Facilitate handoffs between outreach, broker, and clinic teams
Support health plan initiatives, including Chronic Condition Verification documentation and related outreach
Track documentation workflows, identify gaps or delays, and coordinate follow-up through completion
Participate in team meetings, training, process improvement, and workflow development
Escalate patient concerns to the appropriate department for resolution and follow-up

Requirements

What you’ll need

High school diploma or equivalent required
Associate's or Bachelor's degree in Healthcare Administration, Business, Public Health, Health Sciences, or a related field preferred
Minimum of 1–3 years of experience in patient engagement, customer service, healthcare coordination, or a call center environment
Strong interpersonal and communication skills with a patient-centered approach
Experience with CRM systems, scheduling platforms, lead management tools, or related technologies preferred
Strong organizational skills and ability to manage multiple priorities, projects, and deadlines
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Comfort learning new technology platforms and EHR systems
Strong attention to detail and ability to maintain accurate documentation and records
Ability to analyze basic operational data, identify trends, and escalate issues appropriately
Ability to work independently while collaborating effectively with cross-functional teams
Sound judgment when handling confidential information and sensitive situations
Professional work ethic and commitment to accountability, teamwork, and continuous improvement
Comfortable interacting with diverse patient populations in clinic and community settings
Passion for improving patient experiences and advancing value-based care

Benefits

Comp & perks

Work location options include an administrative office, clinic setting, or other approved work location based on business needs
Occasional travel between local clinic locations
Attendance at community outreach events, health fairs, and network activities
Compensation range of $25.00–$30.00 per hour may vary based on experience, education, skills, internal equity, and business needs