Population Health Coordinator

Astrana Health

. Conduct member/provider outreach and notification by telephone and/or in writing using department templates .

Posted 10/8/2026full-timeOrange • California • United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member and provider outreach, case management, and training development within health plan environments. Proficient in utilizing Microsoft applications and fluent in Mandarin or Cantonese to enhance communication and support.

Highest-signal resume keywords

SNP Case ManagementMicrosoft WordMicrosoft ExcelMicrosoft OutlookMandarin or Cantonese Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Member OutreachEligibility VerificationMedical Record RequestingCase CreationDocumentation of Care Activity

Soft Skills

MentorshipTeam SupportProject Leadership

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

MSOIPAHealth PlanHealth Plan Audit Preparation

About the role

Key responsibilities & impact

Conduct member/provider outreach and notification by telephone and/or in writing using department templates
Assist ACM nurses with member assessments and communication, including eligibility verification, requesting medical records, case creation, and documenting care activity
Participate in health plan and department meetings and trainings
Assist with health plan audit preparation
Ensure maximum utilization of resources
Exceed standard benchmarks with performance objectives
Provide ongoing support and mentorship to ACM Coordinator I and other team members as needed
Lead delegated projects and assignments
Assist in developing training for new ACM coordinators
Perform other assigned duties, projects, and actions

Requirements

What you’ll need

High school diploma OR GED
Experience using Microsoft applications such as Word, Excel and Outlook
Previous experience with SNP Case Management
Able to speak and understand Mandarin or Cantonese
Experience working in a MSO/IPA/Health Plan

Benefits

Comp & perks

Hybrid work structure with work both in office and at home on a weekly basis
Equal Employment Opportunity and Affirmative Action employer
Reasonable accommodation assistance for applicants with disabilities