Referral Coordinator

Astrana Health

. Handle incoming calls efficiently .

Posted 11/9/2026full-timeLas Vegas • Nevada • United StatesJunior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals and prior authorizations while ensuring compliance with insurance guidelines. Proficient in maintaining organized documentation and providing exceptional customer service in a call center environment.

Highest-signal resume keywords

Call Center ExperienceMedical TerminologyPrior AuthorizationE Clinical WorksMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping SkillsReferral ManagementInsurance CommunicationDocumentation Accuracy

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Service

Tools & Technologies

Insurance Eligibility DatabaseE Clinical WorksMicrosoft Office

Industry Keywords

Managed CareMedical Insurance PlansPatient File DocumentationConsult Notes

About the role

Key responsibilities & impact

Handle incoming calls efficiently
Identify patients’ needs, clarify information, submit referrals via insurance portals, fax referrals, and follow up with patients
Provide courteous customer service to patients regarding referral requests
Request consult notes from other providers as needed
Respond to patient inquiries concerning referrals
Communicate with insurance companies to ensure requests adhere to coverage guidelines
Track referrals and provide follow-up as needed
Document referral activities on patient files for future reference
Maintain accurate and organized patient file documentation
Process prior authorization for medications, injections, and biologics

Requirements

What you’ll need

High school diploma or equivalent required
At least 1 year of Call Center Experience
Experience with Medical Terminology
Strong verbal and written communication skills; must be able to communicate in a professional and courteous manner
Proficient in Microsoft Office applications and insurance eligibility database
Excellent data entry and typing skills
A minimum of 1-year previous experience for both Prior Authorization and Referrals preferred
Knowledge of E Clinical Works
Knowledge of managed care and medical insurance plans

Benefits

Comp & perks

This position is located in our Las Vegas Corporate Office - 8880 W Sunset Rd, Suite 320, Las Vegas NV 89148.