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Service Operations Specialist
ASUS Computer GmbH. Monitor and manage operational service processes as part of day-to-day operations .
About the role
Key responsibilities & impact- Monitor and manage operational service processes as part of day-to-day operations
- Coordinate and handle customer inquiries, incidents, and escalations through to resolution
- Manage interfaces between Customer Service, Technical Support, and external partners
- Analyze existing service and support processes and identify opportunities for optimization
- Create and maintain documentation, process descriptions, and knowledge bases
- Monitor systems, tickets, and operational workflows
- Conduct root-cause analyses for recurring issues or service outages
- Support the implementation of new tools, systems, or processes
- Prepare reports, analyses, and performance evaluations related to service KPIs
- Contribute to projects aimed at improving the customer experience and identifying opportunities for automation and greater efficiency
- Ensure data quality and accurate ticket documentation
- Collaborate with international teams and various departments
Requirements
What you’ll need- Completed commercial or technical vocational training, or a comparable qualification
- Initial relevant professional experience in Service Operations, Customer Support, Technical Support, or a comparable role
- Good understanding of operational workflows, service processes, and ticket handling
- Ability to analyze problems systematically, identify root causes, and develop sustainable solutions
- Professional, service-oriented, and clear communication skills
- Careful documentation and data management skills, with a strong focus on quality
- Experience with ticketing systems, reporting, and common office applications is an advantage
- Very good written and spoken German
- Good written and spoken English
- Structured, independent, and team-oriented approach to work
- Strong customer and solution orientation
Benefits
Comp & perks- Flexible working hours and 30 days of annual leave
- Urban Sports Club membership
- BusinessBike
- FINN company car program
- Small gestures to celebrate birthdays and work anniversaries
- Option to purchase up to five additional vacation days per calendar year
- Company pension scheme
- Attractive employee discounts
- Corporate Benefits
- Employee referral program
- Modern equipment for the office and mobile working
- Informal first-name culture, short communication channels, open-door policy, and helpful colleagues
- Company and team events, such as LAN parties and year-end celebrations
- High level of responsibility and opportunities to shape processes
- Position of trust in an international environment
- Fixed salary based on 13 monthly payments
- Performance-based bonus linked to defined KPIs