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Technical Product Specialist
ASUS Computer GmbH. Support Account Management, distribution and specialist retail partners, and end customers in Germany and Austria with professional client systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support for professional client systems, including BIOS/UEFI, software installations, and device configuration, while effectively communicating product advantages to partners and customers. Proficient in training and collaborating with teams to enhance technical knowledge and support integration in enterprise environments.
Highest-signal resume keywords
Technical SupportBIOS/UEFI KnowledgeDevice ConfigurationWindows DeploymentGerman Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportDevice ConfigurationSoftware DistributionBIOS/UEFIDriversWindows DeploymentIntegration TestingTroubleshootingProfessional Client SystemsField Application Engineering
Soft Skills
Service-OrientedSolution-FocusedIndependent WorkingStructured WorkingCollaboration
Tools & Technologies
ASUS Software SolutionsClient Systems
Certifications & Qualifications
Vocational Training in ITDegree in IT
Industry Keywords
Technical SupportField Application EngineeringIT HelpdeskEnterprise EnvironmentsMarket Requirements
About the role
Key responsibilities & impact- Support Account Management, distribution and specialist retail partners, and end customers in Germany and Austria with professional client systems
- Provide technical support during partner and customer meetings, projects, tenders, and requests for quotations
- Support the technical positioning of client solutions
- Deliver technical product presentations
- Prepare demos and proof-of-concept scenarios
- Translate product advantages into clear customer benefit arguments
- Provide technical support for BIOS/UEFI, drivers, software installations, device configuration, and Windows deployment
- Support integration, compatibility testing, and troubleshooting
- Systematically follow up on technical issues
- Advise on ASUS software solutions, including their features, benefits, and possible applications
- Train partners, distributors, and internal colleagues
- Prepare technical product knowledge, use cases, and key features
- Exchange information with FAE colleagues at headquarters
- Incorporate product updates and new solution approaches into local operations
- Consolidate issues, market requirements, and suggestions for improvement
- No direct responsibility for sales, acquisition, or commercial account management
Requirements
What you’ll need- Completed vocational training or degree in IT, such as IT specialist for system integration, or a comparable qualification
- Professional experience in IT helpdesk, technical support, Field Application Engineering, or a comparable technical role
- Good knowledge of professional client systems and Windows client environments
- Knowledge of device configuration, software distribution, BIOS/UEFI, drivers, and common desktop computer failure patterns
- Understanding of integrating devices and software into enterprise environments
- Very good German language skills
- Good English language skills
- Independent, structured, service-oriented, and solution-focused working style
- Strong technical affinity and initiative
- Willingness to collaborate with local and international teams
- Willingness to travel for meetings in Germany and Austria
Benefits
Comp & perks- Flexible working hours
- 30 days of annual leave
- Urban Sports Club membership
- BusinessBike
- Company pension scheme
- Attractive employee discounts
- Corporate Benefits
- Employee referral program
- Modern equipment for office and mobile working
- Company and team events, such as LAN parties and year-end celebrations
- High level of autonomy and the opportunity to make a significant impact in a growing company
- Trusted position in an international environment with exciting responsibilities
- Performance-based bonus linked to the achievement of defined KPIs
- Fixed salary paid over 13 monthly installments