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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in automotive diagnostics and technical support, providing guidance and training to technicians while ensuring high levels of customer satisfaction. Proficient in troubleshooting, problem resolution, and effective communication of complex technical information.
Highest-signal resume keywords
Automotive DiagnosticsTechnical GuidanceCustomer Service SkillsMicrosoft Office 365 ProficiencyOE/Dealer-Level Diagnostic Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automotive Diagnostic ProceduresTroubleshooting TechniquesVehicle Systems KnowledgePre- and Post-Repair Vehicle ScanningOEM Diagnostic Tools Experience
Soft Skills
Analytical AbilitiesProblem-Solving SkillsEffective CommunicationOrganizational Skills
Certifications & Qualifications
ASE CertificationI-CAR CertificationMECP CertificationALLDATA Certification
Industry Keywords
Remote Technical SupportAutomotive TechnologyCollision RepairService DeliveryTechnical Training
About the role
Key responsibilities & impact- Provide day-to-day technical guidance, support, and assistance to Remote Service Technicians.
- Serve as a technical resource for complex diagnostic and programming issues, troubleshooting, problem resolution, and service-related escalations.
- Provide expert technical advice and perform vehicle diagnostic and technical support services for technicians and customers through telephone and supported equipment.
- Monitor service activity and identify recurring technical issues, workflow challenges, and opportunities to improve service delivery and operational efficiency.
- Communicate technician feedback, performance observations, operational trends, and recommendations to the Manager of Remote Service.
- Support technician onboarding, knowledge sharing, and ongoing technical development through guidance, training, and assistance with procedures and best practices.
- Meet or exceed productivity and service quality benchmarks.
- Maintain customer satisfaction by communicating effectively, addressing service concerns, and resolving issues promptly.
- Document services performed, technical resolutions, and customer interactions in designated systems.
- Promote first-time resolution by collaborating with technicians on diagnostic and technical solutions.
- Assist with technician scheduling and workload coordination by providing input on service demand, customer trends, and operational needs.
- Collaborate with technicians, software development teams, and internal stakeholders to enhance products, systems, processes, and service capabilities.
- Perform other duties as assigned.
Requirements
What you’ll need- High school diploma or GED required.
- 2+ years of experience in automotive diagnostics, vehicle repair, remote technical support, or a related technical field, including experience with automotive diagnostic scanning tools.
- Strong knowledge of automotive diagnostic procedures, troubleshooting techniques, and vehicle systems.
- Ability to provide technical guidance, share knowledge, and support the development of other technicians.
- Proficiency in Microsoft Office 365.
- Strong customer service skills with the ability to address and resolve technical and service-related concerns.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Effective verbal and written communication skills, including the ability to explain complex technical information clearly to technicians and customers.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- OE/Dealer-level diagnostic and programming experience preferred.
- Experience with pre- and post-repair vehicle scanning and OEM diagnostic tools preferred.
- Relevant industry certifications, including ASE, I-CAR, MECP, ALLDATA or equivalent technical credentials preferred.
- Experience or education in collision repair or automotive technology preferred.
- Previous experience providing technical guidance, training, or peer support in an automotive service environment preferred.
- Bilingual in English and Spanish is a plus.
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays