Cloud Support Engineer N2

ATECNA

. Handle incidents affecting a portfolio of Java web applications deployed in containers on Kubernetes and hosted on an IBM Cloud platform distributed across three regions .

Posted 10/27/2026full-timeParis • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management for Java web applications deployed in containers on Kubernetes, with a strong focus on effective communication and documentation. Proficient in diagnosing issues related to databases and cloud platforms, ensuring timely resolution of production incidents.

Highest-signal resume keywords

Java Web Application SupportKubernetes Container ManagementIncident ResolutionServiceNow Ticketing ToolDatabase Diagnosis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

JavaKubernetesOpenShiftDockerPostgreSQLOracleRedisIncident ManagementApplication SupportProduction Operations

Soft Skills

Excellent Written Communication

Tools & Technologies

IBM CloudServiceNow

Industry Keywords

Incident ReportsPaaS ServicesApplication LogsConfiguration ChangesStakeholder Communication

Tech Stack

Tools & technologies

CloudDockerJavaKubernetesOpenShiftOraclePostgresRedisServiceNow

About the role

Key responsibilities & impact

Handle incidents affecting a portfolio of Java web applications deployed in containers on Kubernetes and hosted on an IBM Cloud platform distributed across three regions
Qualify tickets by gathering information from the relevant stakeholders
Investigate application logs, pods, services, databases, and associated PaaS services
Confirm or rule out issues based on supporting evidence
Resolve incidents using existing procedures
Escalate incidents to Level 3 with a fully documented case when necessary
Write clear, actionable incident reports
Diagnose incidents without developing permanent fixes, making deep configuration changes, or modifying the architecture

Requirements

What you’ll need

At least 3 years of experience in application support or operations
Experience operating containerized applications with Kubernetes, OpenShift, or Docker
Experience handling production incidents through a ticketing tool such as ServiceNow or equivalent
Excellent written communication skills
Experience with an IBM Cloud platform is a plus
Experience diagnosing database or cache issues, particularly with PostgreSQL, Oracle, or Redis, is a plus
Open to candidates with disabilities (RQTH)

Benefits

Comp & perks

Profit-sharing distributed equally among all employees
Meal voucher card, with 60% of meal vouchers covered by Atecna
Vacation bonus equivalent to 10% of paid vacation allowance
Sustainable mobility allowance / mileage allowance
Time savings account
Supplementary health insurance
7 additional days of paid leave
2 remote-working days per week
Flexible working hours
39-hour workweek with overtime paid
After-work events, meetups, and agency-wide events
Conferences, workshops, and professional development projects