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Atlantic Federal Credit Union

Virtual Member Service Representative I

Atlantic Federal Credit Union

. Complete transactions, including opening new personal and business accounts .

Posted 9/15/2026full-timeSouth Portland • Maine • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in account management and member service, with a focus on identifying loan opportunities and maintaining account accuracy. Strong ability to utilize Microsoft Suite products to enhance service delivery and operational efficiency.

Highest-signal resume keywords
Account ManagementLoan Referral ExperienceMicrosoft Suite ProficiencyAttention to DetailCustomer Service

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account OpeningTransaction ProcessingLoan Needs IdentificationAccount MaintenanceDigital Service Delivery
Soft Skills
Strong Attention to DetailWillingness to Learn
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Financial InstitutionsMember InteractionsConsumer LoansReal Estate LoansCommercial Loans

About the role

Key responsibilities & impact
  • Complete transactions, including opening new personal and business accounts
  • Refer consumer, real estate, and commercial loans
  • Identify loan needs and opportunities for new and existing members
  • Uncover new opportunities during member interactions
  • Assist with account maintenance, including stop payments, check orders, and address changes
  • Deliver personalized member service through digital and video channels

Requirements

What you’ll need
  • One to three years of similar or related experience
  • Proficiency in Microsoft Suite products, including Excel, Word, and PowerPoint preferred
  • Previous experience in financial institutions is a plus
  • Ability and willingness to learn new systems and programs
  • Strong attention to detail
  • Required Saturday rotation coverage

Benefits

Comp & perks
  • Professional growth and development
  • Hybrid work after successful completion of the onsite training period