Digital Customer Success Manager

Atlas Governance

. Monitor the digital portfolio’s Health Score daily and take action on declines, risk alerts, and inactivity.

Posted 11/12/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success within B2B SaaS, focusing on monitoring Health Scores, managing automated customer journeys, and leveraging product analytics tools. Proficient in data analysis and communication, facilitating effective customer engagement and feedback integration.

Highest-signal resume keywords

Customer Success ExperienceHealth Score MonitoringProduct Analytics KnowledgeAutomated Journey CreationAdvanced Data Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Score MonitoringData AnalysisDashboard CreationTrend AnalysisAutomated Email SequencesIn-App MessagingWorkflow ManagementUsage Data InterpretationA/B TestingPortfolio Management

Soft Skills

Clear Written CommunicationCustomer Engagement

Tools & Technologies

MixpanelAmplitudeHubSpotGainsightTotangoChurnZero

Industry Keywords

B2B SaaSDigital Customer SuccessScaled Customer SuccessCustomer Success OperationsPooled Model

About the role

Key responsibilities & impact

Monitor the digital portfolio’s Health Score daily and take action on declines, risk alerts, and inactivity.
Track product usage events in Mixpanel (logins, feature adoption, AI usage, and key workflows) and turn them into triggers.
Maintain segment dashboards and alerts covering health distribution, adoption, risk, and the renewal pipeline.
Keep CRM and portfolio data clean and up to date, ensuring reliable automations and reporting.
Operate the Digital Journey: automated emails, in-app messages, webinars, office hours, and help center content.
Execute event-based plays and manage CTAs for the hybrid segment.
Work with CS AI agents by overseeing deliverables, escalating exceptions, and proposing improvements.
Test, measure, and iterate on messaging and cadences through A/B testing.
Serve as the human point of contact for risk calls, adoption sessions, and renewal conversations.
Identify expansion signals and pass qualified opportunities to the Renewals team.
Escalate issues to Support, Product, or Enterprise CSMs.
Bring customer feedback and usage insights to Product and CS leadership.

Requirements

What you’ll need

Experience in Customer Success within B2B SaaS, including at least 1 year in Digital CS, Scaled CS, CS Ops, or a pooled/long-tail model.
Hands-on experience monitoring Health Scores and taking action based on usage data.
Knowledge of product analytics (Mixpanel, Amplitude, or similar) and CRM/CS platforms (HubSpot, Gainsight, Totango, ChurnZero, or similar).
Experience creating or operating automated journeys, including email sequences, in-app messages, triggers, and workflows.
Strong data skills: advanced spreadsheet proficiency, dashboard creation, trend analysis, and translating insights into action.
Experience managing large portfolios (100+ accounts) through prioritization and automation.
Advanced Spanish and English proficiency.
Clear written communication skills, as most of the work is one-to-many.

Benefits

Comp & perks

Meal allowance (on a Swile card)
Work-from-home allowance (on a Swile card)
Health insurance
Life insurance
Spanish classes
EnglishPass partnership
Birthday day off, plus a day off on your children’s birthdays.