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Internal Support Engineer
Atlas Technica. Provide remote technical support to Atlas Technica Team Members across internal systems, applications, devices, and workplace technologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Microsoft 365 technologies and Windows environments, with strong skills in troubleshooting, documentation, and process improvement. Capable of managing employee onboarding and offboarding while collaborating effectively across technical and non-technical teams.
Highest-signal resume keywords
Microsoft 365 AdministrationTechnical SupportTroubleshooting SkillsProcess AutomationDocumentation Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Windows SupportMicrosoft 365 TechnologiesExchange Online AdministrationMicrosoft Teams SupportSharePoint Online AdministrationMicrosoft Intune ManagementPowerShell ScriptingDatabase TechnologiesPower BI ReportingIdentity And Access Management
Soft Skills
Strong Communication SkillsOrganizational SkillsProblem-Solving SkillsCollaboration SkillsAbility To Work Independently
Tools & Technologies
Microsoft Azure ServicesWorkflow Automation ToolsInternal IT SystemsCollaboration ToolsKnowledge-Base Content
Industry Keywords
IT SupportSystems AdministrationManaged Service ProviderInternal IT FunctionRemote Work
Tech Stack
Tools & technologiesAzureCloudMS SQL ServerMySQLSQL
About the role
Key responsibilities & impact- Provide remote technical support to Atlas Technica Team Members across internal systems, applications, devices, and workplace technologies
- Support employee onboarding, offboarding, access provisioning, account administration, and other internal technology lifecycle activities
- Administer and support Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Troubleshoot employee issues involving Microsoft Windows, Microsoft Office applications, authentication, connectivity, collaboration tools, and other internal business applications
- Manage and support systems, applications, and tools used by Atlas Team Members
- Research, evaluate, implement, and support new systems and technologies that improve internal efficiency, security, reliability, and scalability
- Identify repetitive or manual processes and develop automation or workflow improvements
- Create and maintain technical documentation, support procedures, knowledge-base content, and internal best practices
- Partner with the Internal Support Manager to identify priorities, improve support processes, and contribute to the team’s technical direction
- Identify technology, operational, security, or process risks and recommend practical improvements
- Build cross-functional relationships and collaborate with technical and non-technical teams across Atlas
- Participate in organizational initiatives improving internal systems, processes, employee experience, and technology capabilities
Requirements
What you’ll need- Relevant professional experience in IT support, systems administration, internal IT, systems engineering, or a related technical environment
- Strong hands-on experience supporting Microsoft Windows and Microsoft 365 environments
- Experience supporting or administering Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Experience supporting employee account administration, identity and access, device management, software applications, and common workplace technologies
- Strong troubleshooting and analytical skills with the ability to diagnose issues, identify root causes, and drive problems through resolution
- Strong written and verbal communication skills with the ability to support both technical and non-technical Team Members
- Strong organization, prioritization, documentation, and follow-through with the ability to manage multiple requests and initiatives
- Demonstrated ability to work independently, solve problems creatively, and take ownership within a remote environment
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience
- Ability to work remotely from Lima, Peru
- Experience working within an internal IT function supporting a distributed or global workforce
- Experience within a Managed Service Provider or other technology-services environment
- Experience with Microsoft Azure services and cloud-based administration
- Experience with Microsoft SQL Server, MySQL, or related database technologies
- Experience creating or supporting Power BI reports, dashboards, or operational reporting
- Experience with PowerShell, workflow automation, scripting, or other process-automation tools
- Familiarity with endpoint management, identity and access management, security controls, and modern workplace technologies
- Experience improving employee onboarding, support workflows, technical documentation, or internal IT processes
Benefits
Comp & perks- Competitive salary
- Comprehensive benefits
- Great perks
- Professional and career development for Team Members
- Remote work arrangement