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Internal Support Engineer
Atlas Technica. Provide remote technical support to Atlas Technica Team Members across internal systems, applications, devices, and workplace technologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing remote technical support, managing Microsoft 365 technologies, and troubleshooting issues across various internal systems and applications. Strong ability to improve internal processes and documentation while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Microsoft 365 AdministrationTechnical SupportTroubleshooting SkillsAccount AdministrationDocumentation Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Windows SupportExchange Online AdministrationMicrosoft Teams SupportSharePoint Online AdministrationMicrosoft Intune SupportMicrosoft Entra ID ManagementIdentity and Access ManagementDevice ManagementSoftware Application SupportAutomation Development
Soft Skills
Strong Communication SkillsOrganizational SkillsProblem-Solving SkillsCreativityIndependence
Certifications & Qualifications
Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer Science
Industry Keywords
IT SupportSystems AdministrationInternal ITSystems EngineeringTechnical DocumentationEmployee OnboardingEmployee OffboardingAccess ProvisioningCollaboration ToolsInternal Best Practices
About the role
Key responsibilities & impact- Provide remote technical support to Atlas Technica Team Members across internal systems, applications, devices, and workplace technologies
- Support employee onboarding, offboarding, access provisioning, account administration, and other internal technology lifecycle activities
- Administer and support Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Troubleshoot employee issues involving Microsoft Windows, Microsoft Office applications, authentication, connectivity, collaboration tools, and other internal business applications
- Manage and support systems, applications, and tools used by Atlas Team Members
- Research, evaluate, implement, and support new systems and technologies that improve internal efficiency, security, reliability, and scalability
- Identify repetitive or manual processes and develop automation or workflow improvements
- Create and maintain technical documentation, support procedures, knowledge-base content, and internal best practices
- Partner with the Internal Support Manager to identify priorities, improve support processes, and contribute to the team’s technical direction
- Identify technology, operational, security, or process risks and recommend practical improvements
- Build cross-functional relationships and collaborate with technical and non-technical teams across Atlas
- Participate in organizational initiatives to improve internal systems, processes, employee experience, and technology capabilities
Requirements
What you’ll need- Relevant professional experience in IT support, systems administration, internal IT, systems engineering, or a related technical environment
- Strong hands-on experience supporting Microsoft Windows and Microsoft 365 environments
- Experience supporting or administering Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Experience supporting employee account administration, identity and access, device management, software applications, and common workplace technologies
- Strong troubleshooting and analytical skills with the ability to diagnose issues, identify root causes, and drive problems through resolution
- Strong written and verbal communication skills with the ability to support both technical and non-technical Team Members
- Strong organization, prioritization, documentation, and follow-through with the ability to manage multiple requests and initiatives
- Demonstrated ability to work independently, solve problems creatively, and take ownership within a remote environment
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience
- Ability to work remotely from Lima, Peru
Benefits
Comp & perks- Competitive salary
- Comprehensive benefits
- Great perks
- Professional and career development for Team Members
- Remote work arrangement