Senior Systems Engineer – West Coast

Atlas Technica

. Provide advanced remote IT support and technical assistance across assigned client environments .

Posted 9/24/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing advanced IT support, particularly in Microsoft 365 technologies, Microsoft Windows Server, and networking. Capable of mentoring junior engineers while managing complex support requests and maintaining technical documentation in a fast-paced environment.

Highest-signal resume keywords

Microsoft 365 AdministrationMicrosoft Windows Server SupportNetworking Knowledge (TCP/IP, DNS, DHCP)Mentoring and Technical GuidanceTroubleshooting and Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Systems EngineeringSystems AdministrationDesktop SupportEndpoint ProtectionVirtualization (VMware, Hyper-V)Identity and Access ManagementCloud Support (Microsoft Azure)Networking Equipment (Cisco, Palo Alto)Scripting (PowerShell)Technical Documentation

Soft Skills

Strong Communication SkillsOrganizationCollaborationIndependenceProblem-Solving

Tools & Technologies

Microsoft IntuneMicrosoft TeamsMicrosoft Entra IDConnectWiseGoogle WorkspaceCrowdStrikeCarbon BlackDuoOktaAirWatch

Industry Keywords

Managed Service ProviderFinancial ServicesHedge FundsPrivate EquityInvestment Management

Tech Stack

Tools & technologies

AzureCitrixCloudCyber SecurityDNSFirewallsSwitchingTCP/IPVMware

About the role

Key responsibilities & impact

Provide advanced remote IT support and technical assistance across assigned client environments
Serve as an escalation point for Junior Systems Engineers and Systems Engineers
Mentor engineers through troubleshooting, knowledge sharing, documentation, and support best practices
Manage and resolve complex support requests through the ticketing system
Administer Microsoft 365 technologies, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Support Microsoft Windows Server environments, Active Directory, Group Policy, identity and access management, and endpoint-management technologies
Troubleshoot networking, virtualization, cybersecurity, cloud, and infrastructure-related issues
Support Microsoft Azure workloads and contribute to cloud and infrastructure initiatives
Implement and support enterprise networking technologies, including firewalls, switches, and wireless infrastructure
Balance technical escalations, support tickets, project work, and research or improvement initiatives
Maintain and improve technical documentation, procedures, wiki articles, and build standards under strict change-control requirements
Evaluate emerging technologies and recommend improvements to technical standards, support capabilities, and client environments
Collaborate with engineers, Client Technology Managers, and technical teams to resolve escalations and maintain client environments

Requirements

What you’ll need

3+ years of relevant IT experience in systems engineering, systems administration, desktop support, infrastructure support, or a related technical environment
Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
Significant experience supporting Microsoft 365, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Strong knowledge of Microsoft Windows Server, Active Directory, Group Policy, identity and access management, and related systems-administration technologies
Experience supporting endpoint protection or threat-management solutions such as Sophos or similar technologies
Working knowledge of virtualization platforms such as VMware, Hyper-V, Citrix, or similar technologies
Strong networking knowledge, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewalls
Experience implementing or supporting enterprise networking equipment such as Palo Alto or Cisco firewalls, Cisco switches, Meraki, Ubiquiti, or similar technologies
Experience supporting workloads and services within Microsoft Azure
Strong written and verbal communication skills with technical and non-technical users
Strong troubleshooting, documentation, organization, and problem-solving skills
Experience mentoring or providing technical guidance to junior engineers or support professionals
Ability to work independently and collaboratively within a remote, fast-paced Managed Services environment
Ability to work remotely within the United States during West Coast / Pacific Time business hours
Desirable: Managed Service Provider experience, particularly with ConnectWise or similar platforms
Desirable: Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
Desirable: Familiarity with Bloomberg, Thomson Reuters, FactSet, or Capital IQ
Desirable: Significant Microsoft Azure experience
Desirable: Experience with Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar technologies
Desirable: Experience supporting Citrix XenApp or similar virtual application technologies
Desirable: Experience with CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platforms
Desirable: Advanced experience with Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer
Desirable: Scripting or automation experience with PowerShell, Infrastructure as Code, or similar technologies
Desirable: Strong understanding of infrastructure design and emerging technologies

Benefits

Comp & perks

Competitive salary
Comprehensive benefits
Great perks
Professional and career development opportunities
Remote work within the United States
Flexible/remote work environment
Equal Employment Opportunity protections