Systems Engineer

Atlas Technica

. Provide remote and onsite IT support and technical assistance to users across assigned client environments .

Posted 10/2/2026full-timeCalifornia • United StatesJuniorMid-Level💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing IT support and technical assistance across Microsoft environments, including Microsoft 365, Windows Server, and endpoint protection technologies. Proficient in troubleshooting, documentation, and maintaining client security standards in a fast-paced support environment.

Highest-signal resume keywords

Microsoft 365 SupportWindows Server AdministrationEndpoint Protection SolutionsNetworking FundamentalsTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportSystems AdministrationTroubleshootingVirtualization PlatformsActive DirectoryGroup PolicyMicrosoft IntuneMicrosoft TeamsMicrosoft Entra IDCybersecurity Solutions

Soft Skills

Strong Communication SkillsProblem-Solving SkillsOrganizational SkillsClient ExperienceCollaboration

Tools & Technologies

Ticketing SystemSophosVMwareHyper-VConnectWiseGoogle WorkspaceDuoOktaCrowdStrikeCarbon Black

Industry Keywords

Managed Service ProviderFinancial ServicesHedge FundsPrivate EquityInvestment Managers

Tech Stack

Tools & technologies

AWSAzureCitrixCloudCyber SecurityDNSFirewallsSwitchingTCP/IPVMware

About the role

Key responsibilities & impact

Provide remote and onsite IT support and technical assistance to users across assigned client environments
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Support Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues
Support endpoint protection and threat-management technologies
Identify when technical issues require escalation and collaborate with Senior Systems Engineers and other technical resources through resolution
Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
Follow Atlas Technica and client security standards, technical requirements, documentation expectations, and strict change-control procedures
Communicate proactively with users and internal teams regarding issue status, resolution, risks, and follow-up
Participate in onsite infrastructure initiatives and project-related work as required

Requirements

What you’ll need

2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
Experience supporting endpoint protection or threat-management solutions such as Sophos or similar technologies
Basic understanding of virtualization platforms such as VMware or Hyper-V
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewalls
Experience working within a Managed Service Provider or other multi-client IT support environment
Strong written and verbal communication skills with the ability to provide a professional and responsive client experience
Strong troubleshooting, documentation, organization, and problem-solving skills
Ability to work effectively both independently and collaboratively within a fast-paced support environment
Ability to work a hybrid schedule within the San Francisco Bay Area and travel to local client locations as required
Ability to perform physical requirements, including occasionally lifting or carrying equipment up to 50 lbs. and accessing onsite IT areas as required
Desirable: financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations
Desirable: familiarity with Bloomberg, Thomson Reuters, FactSet, or Capital IQ
Desirable: significant MSP experience, particularly with ConnectWise or similar service-management platforms
Desirable: exposure to Microsoft Azure, AWS, or other public-cloud environments
Desirable: experience with collaboration, identity, or device-management technologies such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar platforms
Desirable: experience supporting Citrix XenApp or similar virtual application technologies
Desirable: experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar technologies
Desirable: experience with storage and virtualization platforms such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer

Benefits

Comp & perks

Competitive salary
Comprehensive benefits
Great perks
Professional and career development opportunities
Equal Employment Opportunity