Systems Engineer

Atlas Technica

. Provide remote IT support through a shared inbound call queue .

Posted 11/6/2026full-timeRemote • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing remote IT support, particularly in Desktop Support and Systems Administration, with a strong focus on Microsoft technologies and cybersecurity solutions. Proficient in managing support queries through ticketing systems while adhering to organizational guidelines and change control procedures.

Highest-signal resume keywords

Microsoft Windows SupportMicrosoft 365 Stack SupportActive Directory ManagementCybersecurity Solutions ExperienceMSP Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportSystems AdministrationMicrosoft WindowsMicrosoft OfficeMicrosoft 365Active DirectoryTCP/IPVirtualization PlatformsCitrix XenAppCybersecurity Solutions

Soft Skills

Strong Verbal CommunicationStrong Written Communication

Tools & Technologies

Ticketing SystemConnectWise ProductsAzureAWSGoogle WorkspaceDuoOktaMimecastIronPortProofpoint

Industry Keywords

Financial Industry ExperienceBloombergThomson ReutersFactSetCapIQ

Tech Stack

Tools & technologies

AWSAzureCitrixCyber SecurityDNSFirewallsSwitchingTCP/IPVMware

About the role

Key responsibilities & impact

Provide remote IT support through a shared inbound call queue
Assist users across multiple clients with a broad range of technical issues
Work across technologies and support needs to develop a well-rounded skill set
Use a ticketing system to manage support queries
Maintain documentation
Comply with organizational rules and guidelines
Adhere to strict change control procedures
Collaborate with Systems Engineers and Senior Systems Engineers

Requirements

What you’ll need

2 years of IT experience in Desktop Support, Systems Engineering, or Systems Administration
Experience with Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
Strong verbal and written communication skills
Experience supporting the Microsoft 365 stack, including Exchange Online, SharePoint Online, Intune, and Azure AD
Knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy
Familiarity with Citrix XenApp is advantageous
Experience supporting Sophos or similar endpoint threat management products
Basic understanding of virtualization platforms such as VMware or Hyper-V
Understanding of TCP/IP, LAN, DMZ, WAN, DHCP, DNS, routing, switching, and firewalls
Financial industry experience and familiarity with Bloomberg, Thomson Reuters, FactSet, or CapIQ are desirable
Significant experience in an MSP environment, particularly using ConnectWise products, is desirable
Exposure to or ability to support workloads in Azure or AWS is desirable
Experience with Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch is desirable
Experience supporting Citrix XenApp or similar products is desirable
Experience with cybersecurity solutions such as Carbon Black, Cylance, CrowdStrike, or Cyberhat is desirable
Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint is desirable
More than a basic understanding of storage and virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, or XenServer is desirable

Benefits

Comp & perks

Competitive salary
Comprehensive benefits
Great perks
Professional and career development opportunities
Collaborative environment supporting technical growth