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App Specialist, French
Atlean World. Assist customers with questions concerning app features and use .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while assisting customers with app features and account management. Proficient in both French and English, with experience in a contact center environment, supporting team collaboration and independent work.
Highest-signal resume keywords
Fluent In FrenchStrong English SkillsContact Centre ExperienceCustomer Service SkillsTeamwork Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer Service OrientationTeam CollaborationIndependent Work
Industry Keywords
Application SupportAccount ManagementEmployee BenefitsInbound CallsApp Features
About the role
Key responsibilities & impact- Assist customers with questions concerning app features and use
- Provide support for application-related questions, primarily through inbound calls
- Answer questions about account creation and balance management
- Support customers using an all-in-one employee benefits app for meal, mobility, and gift vouchers
Requirements
What you’ll need- Fluent in French
- Strong English skills
- Experience in a Contact Centre
- Strong customer service-oriented skills
- Ability to work as a team member and independently
Benefits
Comp & perks- Joyful Portuguese lifestyle
- 6-month renewable contract
- Relocation assistance with accommodation (Braga)
- Meal vouchers
- 2 extra salaries
- Private health insurance
- Monthly bonus
- Monday to Friday rotational shifts, 07:00–18:00
- Saturdays and Sundays off