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About the role
Key responsibilities & impact- Answer customer questions by phone, chat and/or email
- Solve problems and create positive customer experiences
- Follow the brand's guidelines and quality standards on every interaction
- Log and update customer interactions in relevant systems
- Work closely with the team to improve service
Requirements
What you’ll need- Fluent in Dutch
- B2 English
- Curious about the latest tech
- Communication skills
- Empathy
- Customer experience is a bonus
Benefits
Comp & perks- Performance Bonus: up to 10% of gross salary after 3 months, based on KPIs
- Meal Allowance - €80-100 based on the number of days worked in the month
- Health Insurance through Generali
- Multisport and/or Coolfit cards
- Learning Platform