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Digital Support Agent, Ukrainian
Atlean World. Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both Ukrainian and English, with a focus on problem-solving and customer service excellence. Proficient in multitasking and utilizing computer systems to enhance customer interactions and service quality.
Highest-signal resume keywords
Fluent In UkrainianB2+ English LevelStrong Communication SkillsProblem-Solving MindsetCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Active ListeningEmpathyPositive AttitudePatience
Tools & Technologies
Computer SystemsMultitasking Tools
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Customer Interaction LoggingBrand GuidelinesQuality StandardsShift Availability
About the role
Key responsibilities & impact- Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
- Solve problems and create positive experiences for every customer
- Follow the brand's guidelines and quality standards on every interaction
- Log and update customer interactions in relevant systems
- Work closely with the team to improve the service provided
Requirements
What you’ll need- Fluent in Ukrainian and good English
- Strong communication and active listening skills
- A problem-solving, can-do mindset
- Comfortable using computer systems and multitasking between tools
- Patience, empathy and a positive attitude
- Availability to work in shifts
- High school diploma or equivalent
- B2+ English level
Benefits
Comp & perks- Work for one of the world's largest customer experience companies
- Access to an internal career-development program that fast-tracks you toward leadership roles
- Free comprehensive training with certification
- Private health insurance after training
- Renewable fixed-term contract
- Regular team activities: football tournaments, surf lessons, cultural events
- Football tournaments, beach barbecues, surf lessons, and cultural events