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Atlean World

Dutch Fashion Support Agent

Atlean World

. Answer customer questions by phone, chat and/or email .

Posted 9/26/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Answer customer questions by phone, chat and/or email
  • Solve problems and create positive customer experiences
  • Follow the brand's guidelines and quality standards
  • Log and update customer interactions in relevant systems
  • Work closely with the team to improve service

Requirements

What you’ll need
  • Fluent in Dutch
  • Good English
  • Strong communication and active listening skills
  • A problem-solving, can-do mindset
  • Comfortable using computer systems and multitasking between tools
  • Patience, empathy and a positive attitude
  • Availability to work in shifts
  • High school diploma or equivalent
  • Clean criminal record
  • B2+ English level
  • Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)
  • Must be a resident of a country within the European Union
  • CV must be sent in English

Benefits

Comp & perks
  • Represent a global brand
  • Fast-track career development opportunity
  • Access to an internal career-development program that fast-tracks you toward leadership roles
  • Free comprehensive training with certification
  • Private health insurance after training
  • Renewable fixed-term contract
  • Regular team activities: football tournaments, surf lessons, cultural events
  • Covered flight expenses
  • Airport pick-up and settling assistance
  • Accommodation provided in shared apartments
  • Complimentary Portuguese lessons
  • Free sports activities