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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both Dutch and English, with a focus on problem-solving and customer service excellence. Capable of multitasking and utilizing computer systems effectively while maintaining a positive attitude and empathy towards customers.
Highest-signal resume keywords
Fluent In DutchB2+ English LevelStrong Communication SkillsProblem-Solving MindsetCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MultitaskingComputer Systems ProficiencyCustomer Interaction Logging
Soft Skills
Active ListeningPatienceEmpathyPositive Attitude
Certifications & Qualifications
High School Diploma Or EquivalentClean Criminal Record
Industry Keywords
Customer ServiceShift AvailabilityEuropean Union ResidencyRelocation To Portugal
About the role
Key responsibilities & impact- Answer customer questions by phone, chat and/or email
- Solve problems and create positive experiences for every customer
- Follow the brand's guidelines and quality standards on every interaction
- Log and update customer interactions in relevant systems
- Work closely with the team to improve service
Requirements
What you’ll need- Fluent in Dutch
- Good English
- Strong communication and active listening skills
- A problem-solving, can-do mindset
- Comfortable using computer systems and multitasking between tools
- Patience, empathy and a positive attitude
- Availability to work in shifts
- High school diploma or equivalent
- Clean criminal record
- B2+ English level
- Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)
- CV must be sent in English
- Resident of a country within the European Union
Benefits
Comp & perks- Live in Lisbon, Portugal and embrace multicultural experiences
- Represent a global brand
- Fast-track career development opportunity
- Work for one of the world's largest customer experience companies
- Access to an internal career-development program that fast-tracks you toward leadership roles
- Free comprehensive training with certification
- Private health insurance after training
- Renewable fixed-term contract
- Regular team activities: football tournaments, surf lessons, cultural events
- Covered flight expenses
- Airport pick-up and settling assistance
- Accommodation provided in shared apartments
- Complimentary Portuguese lessons
- Free sports activities
- Football tournaments, beach barbecues, surf lessons, and cultural events