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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both Spanish and English, with a focus on problem-solving and creating positive customer experiences. Proficient in multitasking and using computer systems to log customer interactions while adhering to brand guidelines.
Highest-signal resume keywords
Fluent In SpanishB2 English ProficiencyStrong Communication SkillsProblem-Solving MindsetCustomer Interaction Logging
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Interaction LoggingMultitaskingComputer Systems Proficiency
Soft Skills
Strong Communication SkillsActive ListeningProblem-Solving Mindset
Certifications & Qualifications
High School Diploma Or EquivalentEU Passport Or Greek Work Permit
Industry Keywords
Customer ExperienceBrand GuidelinesQuality StandardsShift Availability
About the role
Key responsibilities & impact- Answer customer questions by phone, chat and/or email
- Solve problems and create positive customer experiences
- Follow brand guidelines and quality standards
- Log and update customer interactions in relevant systems
- Work closely with the team to improve service
- Represent a global brand
Requirements
What you’ll need- Fluent in Spanish
- Good English
- Minimum B2 English
- Strong communication and active listening skills
- Problem-solving, can-do mindset
- Comfortable using computer systems and multitasking between tools
- Availability to work in shifts
- EU passport or Greek work permit (special cases reviewed by legal)
- High school diploma or equivalent
- CV must be sent in English
- Resident of a country within the European Union
Benefits
Comp & perks- Competitive remuneration scheme
- Standard working schedule
- Additional healthcare insurance
- Gift vouchers
- Sports card discounts
- Company initiatives including charity activities, team building, sports events, and internal competitions
- Opportunities for a long-term professional career
- Company internal training and development according to global standards