Cloud Support Administrator

Atmosera

. Manage network platforms, firewalls, VPNs, policy-based routing, and load balancing .

Posted 10/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Azure Cloud environments, including configuration and administration of Azure services, network platforms, and automation processes. Proficient in ITIL best practices for incident management and delivering exceptional client service.

Highest-signal resume keywords

Azure Cloud Support ExperiencePowerShell AutomationITIL Best PracticesNetwork Platforms ManagementAZ-104 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Azure Site RecoveryInfrastructure as CodeBicepLoad BalancingPolicy-Based RoutingWindows Server AdministrationLinux Server AdministrationHyper-V AdministrationVMware AdministrationIncident Resolution

Soft Skills

Excellent Communication SkillsAnalytical SkillsRoot-Cause AnalysisTeam CollaborationClient Service Orientation

Tools & Technologies

VPNsFirewallsMonitoring ToolsAutomation ToolsCI/CD PracticesPhysical Infrastructure ManagementVirtual Infrastructure ManagementAtmosera Management StackDisaster Recovery PracticesClient Runbooks

Certifications & Qualifications

AZ-104 CertificationUS Public Trust Background Check

Industry Keywords

FedRAMPIRS 1075NIST-800CSI BenchmarksPCI-DSSHIPAA/HITECHSOC 1SOC 2Change Management ProceduresService Lifecycle Management

Tech Stack

Tools & technologies

AzureCloudFirewallsLinuxVMware

About the role

Key responsibilities & impact

Manage network platforms, firewalls, VPNs, policy-based routing, and load balancing
Act as an escalation point for technicians and resolve high-priority incidents following ITIL best practices
Manage service requests according to change management procedures
Monitor, analyze, and resolve incidents for customer infrastructure in Azure
Install, configure, and administer customer systems in Azure
Communicate technical issues and solutions clearly to clients
Develop, maintain, and provide training on SOPs, best practices, customer runbooks, and automation processes
Deliver exceptional client service throughout the service lifecycle
Interface with other departments to provide client feedback and ensure success
Configure monitoring and alerting on physical and virtual infrastructure
Manage and maintain physical and virtual components, including Atmosera's management stack
Perform quality assurance checks on migrated and greenfield environments
Manage Azure Virtual Desktop, Azure Site Recovery, Disaster Recovery practices, and multiple client environments with Lighthouse
Ensure adherence to FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1, SOC 2, and internal security best practices
Manage and administer Windows and Linux servers
Configure and administer Hyper-V and VMware hypervisors
Participate in an on-call rotation for escalated support to meet SLAs
Implement infrastructure automation using PowerShell, Bicep, and CI/CD practices
Develop and maintain Bicep Infrastructure as Code templates for repeatable infrastructure deployments

Requirements

What you’ll need

Bachelor's degree in a technical field or equivalent experience
Minimum of 3 years of Azure Cloud support experience
3+ years of experience in support administration, specifically with Azure Cloud
Experience with automation using PowerShell, Bicep, and CI/CD practices
Experience with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing
Ability to configure and administer Azure Site Recovery and troubleshoot complex issues
Knowledge of ITIL best practices for incident and problem management
Excellent written and verbal communication skills, including presenting technical information to clients
Strong analytical and root-cause analysis skills
Ability to work independently and as part of a team
Preferred experience with Hyper-V and VMware hypervisors
AZ-104 certification highly preferred; if not currently possessed, must obtain within 90 days of employment or be subject to termination
Ability to pass a US Public Trust background check; if not currently possessed, must obtain within 90 days of employment or be subject to termination

Benefits

Comp & perks

Competitive salary commensurate with experience and skills
100% company match on 401(k) contributions up to 4% of salary
Performance-based compensation with bonus potential
100% employer-paid health, vision, and dental insurance for employees
Company-paid life, AD&D, short-term disability, and long-term disability insurance
Three weeks of paid time off
11 paid holidays
Paid community service leave
Employee recognition and reward program
Ability to work from home or from a local US office