Senior Vice President, Managed Services

Atmosera

. Own Atmosera's managed services business and report directly to the CEO .

Posted 10/30/2026full-timeRemote • Oregon • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing P&L for a $15M+ managed services business, focusing on client experience, revenue retention, and margin improvement. Proven ability to lead and develop high-performing teams while ensuring compliance with operational and security standards.

Highest-signal resume keywords

P&L OwnershipClient Relationship ManagementRevenue RetentionLeadership DevelopmentCloud Managed Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Managed ServicesGross Margin ManagementClient Experience ImprovementChange ManagementService Delivery Model

Soft Skills

Executive-Level CommunicationJudgmentConfidence Building

Tools & Technologies

AutomationAIAMP RoadmapAzure

Industry Keywords

Recurring RevenueClient SuccessEnterprise Client AuditsOperational StandardsSecurity Standards

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Own Atmosera's managed services business and report directly to the CEO
Own monthly recurring revenue, net revenue retention, gross margin, and client relationships
Lead the commercial direction and growth strategy for managed services
Partner with the CRO to protect margin and cost to serve as the business scales
Own the managed client experience from onboarding through renewal and expansion
Ensure a clean handoff from Professional Services projects
Own key client relationships and difficult service conversations
Build Client Success as a source of expansion revenue and retention
Ensure reliable delivery meeting the CISO's operational and security standards
Use automation, AI, and the AMP roadmap to improve margin, service quality, and client experience
Lead, develop, and retain a leadership team across the U.S. and LATAM
Partner with Service Operations, Client Success, executive peers, Security, Product, and the CRO
Set AMP roadmap priorities with Product and approve new capabilities before client release
Represent the company during enterprise client audits
Establish visibility across recurring revenue, retention, margin, client health, and security standards
Improve net revenue retention, managed gross margin, client retention, expansion revenue, and audit readiness

Requirements

What you’ll need

P&L ownership of a managed services, hosting, or IT services business of $15M or more
Direct accountability for recurring revenue retention and gross margin
Executive-level ownership of enterprise client relationships, including renewals and difficult service conversations
Record of improving the client experience across the full lifecycle
Experience leading an organization through significant change, such as an integration, platform migration, or new delivery model
Strong record of building, developing, and retaining leadership teams
Fluency in cloud managed services; Azure strongly preferred
Executive-level communication and judgment to surface difficult issues early and build confidence without overpromising

Benefits

Comp & perks

Competitive salaries commensurate with experience and skills
Generous 401(k) plan with 100% company match on contributions up to 4% of salary
Performance-based compensation with bonus potential in addition to base salary
100% employer-paid health, vision, and dental insurance for employees
Company-paid life, AD&D, and short- and long-term disability insurance
Three weeks of paid time off (PTO)
11 paid holidays
Paid community service leave
Employee recognition and reward program
Ability to work from home or from a local US office
Travel for client visits, leadership meetings, and other business needs