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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Client Success Management, focusing on retention, renewals, and executive engagement within a technology-driven environment. Proficient in translating technical cloud operations and security into business outcomes while leading cross-functional teams to achieve shared client success.
Highest-signal resume keywords
Client Success ManagementRetention PerformanceAzure OperationsExecutive EngagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client-Risk ManagementHealth ScoringSuccess PlanningRenewal GovernanceForecasting RenewalsPortfolio SegmentationCloud SecurityFinOpsData & AIApplication Modernization
Soft Skills
Strong CommunicationExecutive PresenceJudgment in Client ConversationsCoaching and DevelopmentDecision-Making
Tools & Technologies
SalesforceZendeskServiceNowClient-Success PlatformsBusiness Intelligence
Industry Keywords
Managed ServicesSaaSCloud ServicesIT ServicesRegulated-Industry ComplianceFedRAMPHIPAAHITRUSTSOC 2Microsoft Co-Sell
Tech Stack
Tools & technologiesAzureCloudServiceNow
About the role
Key responsibilities & impact- Lead the Client Success Manager and Technical Client Success Manager functions
- Own the client-success model across transition, onboarding, adoption, service reviews, executive engagement, renewal preparation, and ongoing value realization
- Own retention performance and renewal readiness for the managed services portfolio
- Partner with Sales on commercial strategy, contracting, and expansion pursuits
- Translate Azure operations and consumption, cloud security, FinOps and cost optimization, application modernization, Data & AI, and service-performance information into business outcomes
- Establish standards for Executive Business Reviews and value conversations
- Build health-scoring and risk-management processes combining service performance, relationships, adoption, sentiment, financial signals, and open commitments
- Lead executive save plans for at-risk clients and oversee corrective actions
- Develop and drive adoption of the Atmosera Client Success Framework
- Create handoffs and decision rights across Client Success, Client Operations, Security Operations, Professional Services, Sales, and Finance
- Lead, coach, and develop Client Success Managers and Technical Client Success Managers
- Establish portfolio coverage, capacity expectations, account-planning standards, succession depth, and performance cadence
- Create client-feedback loops to improve services, processes, and go-to-market strategy
- Identify Azure consumption, Microsoft co-sell, cloud security, FinOps, Data & AI, and application modernization opportunities
- Build trusted relationships with cross-functional and Microsoft alliance stakeholders
- Stabilize priority-client continuity, validate renewals and risks, establish executive coverage, and improve health scoring, success plans, service reviews, renewal readiness, and value reporting
Requirements
What you’ll need- 10+ years in Client Success, account management, service delivery, or client-facing technology leadership
- 5+ years leading managers or senior professionals
- Demonstrated ownership of retention, renewals, expansion, executive relationships, and client-risk management in a recurring-revenue technology business such as managed services, SaaS, cloud services, or IT services
- Experience building or materially improving client-success frameworks, portfolio segmentation, health scoring, success planning, executive reviews, renewal governance, and client-feedback loops
- Ability to interpret MRR performance, forecast renewals and expansion, evaluate account economics, prioritize a portfolio, and distinguish relationship, delivery, commercial, and adoption risk
- Sufficient technical depth to engage credibly with cloud and security leaders, connect Azure operations, security, FinOps, and modernization opportunities to business outcomes, and translate service information for executive audiences
- Strong written and verbal communication, executive presence, and judgment in difficult client conversations
- Experience aligning Sales, Operations, Security, Professional Services, Finance, and technical teams around shared client outcomes while preserving clear decision rights and accountability
- Strong record of hiring, coaching, developing, and retaining client-facing teams; establishing performance standards; managing capacity; and building succession depth
- Ability to convert ambiguity into operating discipline, identify root causes, use evidence to guide decisions, and implement scalable improvements across a distributed organization
- Preferred experience at a Microsoft-focused managed services provider or cloud consultancy, including Azure consumption, Microsoft co-sell, and partner-led account motions
- Preferred experience with regulated-industry clients and cloud security or compliance programs such as FedRAMP, HIPAA, HITRUST, or SOC 2
- Preferred experience using Salesforce, Zendesk or ServiceNow, client-success platforms, business intelligence, and operational telemetry
- Preferred experience identifying Data & AI, application modernization, security, FinOps, and Azure optimization opportunities
- Preferred experience leading organizational change, including relationship transitions, operating-model redesign, or integration of teams and processes
Benefits
Comp & perks- Competitive salaries commensurate with experience and skills
- 100% company match on 401(k) contributions up to 4% of salary
- Performance-based compensation with bonus potential in addition to base salary
- 100% employer-paid health, vision, and dental insurance for employees
- Company-paid life, AD&D, short-term disability, and long-term disability insurance
- Three weeks of paid time off
- 11 paid holidays
- Paid community service leave
- Employee recognition and reward program
- Ability to work from home or from one of Atmosera's US offices if local