Customer Success Representative

Atomic - Remote Jobs

. Serve as the main point of contact for a portfolio of active customers .

Posted 9/23/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on troubleshooting, customer retention, and effective communication. Proficient in creating help documentation and training materials while maintaining organized customer records.

Highest-signal resume keywords

Customer Success ExperienceTroubleshooting SkillsCRM FamiliarityHelp Documentation CreationHospitality Software Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementTroubleshootingHelp Documentation CreationTraining Material Development

Soft Skills

Excellent CommunicationCalm Under PressurePatient ApproachStrong OrganizationSupportive Attitude

Tools & Technologies

CRM ToolsHelpdesk ToolsBooking SoftwarePayments Software

Industry Keywords

HospitalityReservationsCustomer RetentionOnboardingTechnical Support

About the role

Key responsibilities & impact

Serve as the main point of contact for a portfolio of active customers
Answer product questions and troubleshoot issues with bookings, rates, payments, and availability
Run check-ins and training sessions to help customers adopt unused features
Help operators adjust their setup as seasons, rates, or site inventory change
Remain calm and responsive during peak-season rushes
Write follow-up notes and maintain accurate customer records in the CRM
Turn recurring questions into guides, FAQs, and help documentation
Identify at-risk accounts and proactively support customer retention
Share customer feedback and pain points with product and engineering teams

Requirements

What you’ll need

Experience in a customer-facing role, such as customer success, account management, support, or onboarding
Comfort learning software in depth and explaining it to non-technical users
Excellent spoken and written English communication
Strong troubleshooting skills and a calm, solutions-first attitude
A tech-savvy, process-oriented mindset
Strong organization and follow-through across multiple accounts
A patient, supportive approach with customers of all technical comfort levels
Experience with hospitality, reservations, booking, or payments software
Familiarity with CRM or helpdesk tools
Experience creating help documentation, FAQs, or training materials
Experience supporting small-business owners

Benefits

Comp & perks

Remote role with schedule overlap for customer calls and team collaboration
Competitive USD compensation, based on experience
Growth paths into senior customer success, account management, or customer operations