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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application support across multiple levels, with strong analytical skills for diagnosing complex incidents and managing customer communications effectively. Proficient in Red Hat Linux, PostgreSQL, and Shell scripting, with a solid understanding of system architectures and security protocols.
Highest-signal resume keywords
Application SupportRed Hat LinuxPostgreSQLShell ScriptingIncident Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportIncident DiagnosisShell ScriptingRed Hat LinuxPostgreSQLOracle DatabaseTomcatJBossSystem ArchitectureSecurity and Cryptography
Soft Skills
CommunicationAnalytical SkillsMultitasking
Tools & Technologies
TomcatJBossPostgreSQLOracle DatabaseRed Hat LinuxSUSE
Industry Keywords
Application SupportIncident ManagementService Level AgreementsKnowledge BasePKI Environments
Tech Stack
Tools & technologiesLinuxOraclePostgres
About the role
Key responsibilities & impact- Provide Level 1 to Level 3 application support
- Diagnose incidents encountered by customers and implement appropriate solutions or workarounds
- Handle customer and partner requests, assess their criticality, and track them in accordance with SLAs and service quality requirements
- Reproduce and analyze incidents in dedicated environments
- Escalate incidents to R&D maintenance teams or other relevant stakeholders when necessary
- Maintain regular communication with customers regarding the progress of their requests
- Participate in product testing and qualification phases
- Expand and maintain the knowledge base
- Improve diagnostic tools and scripts based on support feedback and lessons learned
- Participate regularly in technical on-call rotations
Requirements
What you’ll need- Master’s degree from an engineering school or a Master’s degree in science or technology
- Minimum of 2 years of professional experience
- French and English proficiency to communicate with customers and partners
- Ability to analyze complex incidents and manage multiple issues simultaneously
- Good understanding of system and network architectures
- Strong knowledge of Red Hat Linux and/or SUSE environments
- Knowledge of PostgreSQL and Oracle databases
- Knowledge of Tomcat and JBoss application servers
- Experience with Shell scripting
- Knowledge of security and cryptography
- Good written and spoken English
- Knowledge of PKI environments is a plus
Benefits
Comp & perks- Up to 3 days of remote work per week, depending on the position
- €10 meal vouchers, with 60% covered by the company
- Annual leave and RTT days available from your first day
- Employee referral bonus of up to €2,750
- Sustainable mobility allowance (bicycle, carpooling)
- Personalized career development opportunities
- More than 600 certified training courses
- Dedicated support and guidance