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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application support across multiple levels, with strong analytical skills for diagnosing complex incidents and managing customer requests. Proficient in Red Hat Linux, PostgreSQL, and Shell scripting, with bilingual communication abilities in French and English.
Highest-signal resume keywords
Application SupportRed Hat LinuxPostgreSQLShell ScriptingBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportIncident DiagnosisSystems ArchitectureNetwork ArchitectureRed Hat LinuxSUSEPostgreSQLOracleShell ScriptingSecurity and Cryptography
Soft Skills
Customer CommunicationAnalytical SkillsMulti-taskingProblem SolvingCustomer Satisfaction
Tools & Technologies
TomcatJBossPKI Environments
Industry Keywords
Service Level AgreementsTechnical SupportKnowledge Base Management
Tech Stack
Tools & technologiesLinuxOraclePostgres
About the role
Key responsibilities & impact- Provide Level 1 to Level 3 application support
- Diagnose customer incidents and implement appropriate solutions or workarounds
- Manage customer and partner requests, assess their criticality, and track them in accordance with SLAs and service quality requirements
- Reproduce and analyze incidents in dedicated environments
- Escalate incidents to R&D maintenance teams or the appropriate contacts when necessary
- Maintain regular communication with customers regarding the progress of their requests
- Contribute to customer satisfaction
- Participate in product testing and qualification
- Expand and maintain the knowledge base
- Improve diagnostic tools and scripts based on support team feedback and lessons learned
- Regularly participate in technical on-call rotations
Requirements
What you’ll need- Master’s degree from an engineering school or a university degree in science or technology
- At least 2 years of experience
- French and English language skills to communicate with a range of stakeholders
- Ability to analyze complex incidents, manage multiple topics simultaneously, and quickly develop expertise
- Good understanding of systems and network architectures
- Strong knowledge of Red Hat Linux and/or SUSE environments
- Knowledge of PostgreSQL and Oracle databases
- Knowledge of Tomcat and JBoss application servers
- Experience with Shell scripting
- Knowledge of security and cryptography
- Good spoken and written English
- Knowledge of PKI environments is a plus
Benefits
Comp & perks- Up to 3 days of remote work per week, depending on the position
- €10 meal vouchers, with 60% covered by the company
- Paid leave and RTT days available from your first day
- Employee referral bonus of up to €2,750
- Sustainable mobility allowance (bicycle, carpooling)
- Personalized career development opportunities
- More than 600 certified training courses
- Dedicated local support