Forward Deployed AI Engineer – ServiceNow

Atos

. Design, configure, and develop ServiceNow solutions across enterprise modules and custom applications .

Posted 10/8/2026full-timeTimisoara • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow platform development, focusing on intelligent workflow automation, enterprise integrations, and AI-powered capabilities. Proficient in JavaScript and various ServiceNow modules, with a strong emphasis on compliance with best practices and effective stakeholder collaboration.

Highest-signal resume keywords

ServiceNow DevelopmentIntelligent Workflow AutomationJavaScript ExpertiseEnterprise IntegrationsAI-Powered Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow StudioREST/SOAP API DevelopmentFlow DesignerBusiness RulesClient ScriptsUI PoliciesScript IncludesScoped ApplicationsDebuggingProblem-Solving

Soft Skills

Analytical SkillsCommunication SkillsStakeholder Collaboration

Tools & Technologies

Now AssistGenAI SkillsAI AgentsPredictive IntelligenceIntegrationHubMID ServerCI/CDAgile/Scrum

Certifications & Qualifications

CSACADCIS Data FoundationCMDBCSDMAI Micro-CertificationsGenAI Micro-Certifications

Industry Keywords

ITSMHRSDCSMITOMService CatalogCRM WorkflowsAWSAzureLow-Code/No-Code AutomationDevOps

Tech Stack

Tools & technologies

AWSAzureITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Design, configure, and develop ServiceNow solutions across enterprise modules and custom applications
Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Flow Designer, and Virtual Agent
Develop and maintain scoped applications using ServiceNow Studio
Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations
Build AI-powered automation and conversational workflow solutions
Translate functional and technical requirements into scalable, efficient solutions
Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards
Conduct unit testing, debugging, defect resolution, and technical troubleshooting
Participate in peer reviews and contribute to development governance standards
Support platform upgrades, enhancements, and release management
Develop REST/SOAP API, IntegrationHub, MID Server, and external enterprise integrations
Support workflow orchestration across multiple enterprise applications
Participate in AI-driven automation and enterprise integration initiatives
Contribute to reusable integration frameworks and accelerators
Participate in solution design workshops and technical discussions
Support deployment, UAT, hypercare, and post-production stabilization
Drive global engineering innovation and technology strategy as part of the ServiceNow leadership team

Requirements

What you’ll need

7+ years of relevant ServiceNow platform development experience
Expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities
Hands-on experience as a ServiceNow Developer in enterprise or consulting environments
Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, and UI Policies
Experience with at least two ServiceNow modules, such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications
Experience with Now Assist, GenAI Skills, AI Agents/Agentic Workflows, AI Search, and Predictive Intelligence
Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices
Experience with enterprise integrations and automation use cases
Strong analytical, debugging, and problem-solving skills
Good communication and stakeholder collaboration skills
Familiarity with A2A and MCP-based AI integration approaches is an advantage
Exposure to CRM workflows and customer operations is preferred
Understanding of AWS or Azure is preferred
Exposure to low-code/no-code workflow automation is preferred
Experience in Agile/Scrum delivery models is preferred
Knowledge of DevOps and release management processes is preferred
CSA, CAD, CIS Data Foundation/CMDB/CSDM, or AI/GenAI micro-certifications are preferred

Benefits

Comp & perks

Diversity and inclusion embedded in the company’s DNA
Fair work environment
ESG and corporate social responsibility commitments